Hi, i think i should return the old devices after moving to new address. But i dont get any email or anything that ask me to return it and i need retournummer at least right?
Beantwoord
Verhuizing, wat is het retournummer?
- is een King Poster
- 25 reacties
Beste antwoord door Jason van Odido
Hi
The retournummer is indeed linked to your customer number (klantnummer in Dutch). I'll send your retournummer via private message, you'll receive a PM within the next five to ten minutes!
+15- Odido Superuser
- 21546 reacties
Hello
If you reported a move then you'll only need to return the modem and WiFi extenders if you have, you can keep the tv boxes for your new house.
If you ordered for a new subscription all will be expected back.
See this topic for more information.
+10- Odido Superuser
- 1324 reacties
Hello
you can find important info in this topic: Ik ga verhuizen
It is only in dutch. You can also call 0800 0092
- is een King Poster
- 25 reacties
Thank you for reply, i read those posts, what i miss is retournummer, one guy said the serial nummer linked to customer number, so do i really need to wait to get retournummer or not?
+10- Odido Superuser
- 1324 reacties
For what i know is that you need the "retournummer” this is for the administration. When you send the old devices put a note in the package with: Your name, postcode, and your clientnumber. Ask also at the post office for the shipping receipt, keep this till you get mail from T-Mobile that they have recevied yor package
- is een King Poster
- 25 reacties
Yes, initially they think i can use the old devices, during installation, old devices do not work, they send me new devices, maybe moderator can help me with retournummer?
+10- Odido Superuser
- 1324 reacties
That is the best option at this moment, to wait for an moderator. The moderator respond automatically
+16Hi
The retournummer is indeed linked to your customer number (klantnummer in Dutch). I'll send your retournummer via private message, you'll receive a PM within the next five to ten minutes!
Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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