Skip to main content
Beantwoord

TV box returned - not confirmed

I

Good afternoon,

I had to cancel my subscription with T-mobile because of the internet cable not being found in the wall, I’ve sent the whole package back as I received it since none of the services we agreed, even started.

 

For some reason I was charged with the 1st month of services and installation = 70 euro. I talked on the phone with your service customer 2 weeks ago and I’ve been assured that I will receive the money back. Not only that I have not received these 70 euro, but I also receive a notification to send the TV Box back, because they say they did not receive it = 165 euro. Can I please get some answers?

Beste antwoord door Jason van Odido

Good morning @ionutdstan, welcome to the Community, thanks for adding the proof of shipment! 

I’ve manually registered the TV Box as having been returned. This means you won’t receive a fine, nor will you receive any more warnings and/or emails regarding this subject. Should you receive more warnings, please ignore them, for they’ll be entirely unjustified. Sorry for the inconvenience!

Bekijk origineel

3 reacties

Seccie
Forum|alt.badge.img+5
  • Seccie
  • Oud-Superuser
  • 1177 reacties
  • 24 mei 2021

Good day to you @ionutdstan,

Have you saved the tracking receipt? If so, can you please place it in this topic? A T-Mobile community moderator will look in to your case and will get back to you. Have a nice weekend.

I don't work for Odido, but I will try to help you, or point you into the right direction
I
  • ionutdstan
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 24 mei 2021
Seccie schreef:

Good day to you @ionutdstan,

Have you saved the tracking receipt? If so, can you please place it in this topic? A T-Mobile community moderator will look in to your case and will get back to you. Have a nice weekend.

Hi Seccie,

 

Thanks for your guidance, tracking receipt attached.

 

Seccie
1 persoon vindt dit leuk
  • Seccie
    Seccie
Jason van Odido
Moderator
Forum|alt.badge.img+16
  • Jason van Odido
  • Community Manager
  • 10781 reacties
  • Antwoord
  • 25 mei 2021

Good morning @ionutdstan, welcome to the Community, thanks for adding the proof of shipment! 

I’ve manually registered the TV Box as having been returned. This means you won’t receive a fine, nor will you receive any more warnings and/or emails regarding this subject. Should you receive more warnings, please ignore them, for they’ll be entirely unjustified. Sorry for the inconvenience!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
Seccie
1 persoon vindt dit leuk
  • Seccie
    Seccie

Reageer


ForumvoorwaardenCookie instellingenAccessibility statement

Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen