Skip to main content
Beantwoord

internet cutting in and out

K

Hi, I have been having this issue with my fiber optic internet connection. The internet speed would drop to close to 0 or cuts out entirely for just a few seconds, during which sometimes the PON light would begin to flash. This happens every few minutes.

This problem first started a few month ago, I thought it had been fixed since it stopped happening for the last few weeks but now it came back.

It usually happens in the afternoon at around 7pm or so, so I am guessing it has to do with network congestion? Could you please share your thoughts on this issue, has anyone else experienced the same problem?

Beste antwoord door Tommie van Odido

Hi ​@kai197923, we were aware of this issue and acted swiftly to resolve it.

The issue has now been resolved. If you are still experiencing issues, please ensure that you have unplugged the modem, ONT and Mediabox for 30 seconds. Everything should then work as it should! If not, please add your postcode, house number, date of birth and the last four digits of your bank account number to your community profile. I will then check this for you immediately!

 

Bekijk origineel

3 reacties

A
  • alexsdam
  • is een Top Poster
  • 54 reacties
  • 15 juni 2025

I think its a big outage.

If you google odido storing you see more than 13k people saying there is an outage or something.

For some reason it cant connect or is very very slow.

Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • Antwoord
  • 16 juni 2025

Hi ​@kai197923, we were aware of this issue and acted swiftly to resolve it.

The issue has now been resolved. If you are still experiencing issues, please ensure that you have unplugged the modem, ONT and Mediabox for 30 seconds. Everything should then work as it should! If not, please add your postcode, house number, date of birth and the last four digits of your bank account number to your community profile. I will then check this for you immediately!

 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
K
  • kai197923
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 12 juli 2025

Hi, ​@Tommie van Odido, the problem is back again,  the internet is really unstable, especially in the afternoon. I’ve added my personal info in my profile, could you take a look at what’s going on for me? Thank you.

Reageer


ForumvoorwaardenCookie instellingenAccessibility statement

Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen