My fiber-optic internet connection suddenly stopped working yesterday morning.
Outside my house, gas pipes were being transferred and they were digging up the ground.
I asked the gas worker if they had done anything to the fiber-optic cable, but they said they hadn't.
The WAN light on my modem was red, and I haven't been able to connect to the internet since then.
After that, I called odido and they booked a Guidon engineer, who came the next day and checked it, and said that it wasn't a problem with the equipment, but an external cable problem, and then left.
My neighbor in the same building also has an odido contract, but he's been able to use it without any problems.
When I asked the engineer, he said that the connection is different for each contract, so only my line was having problems.
Odido provided me with a 7-day Unlimited code. However, it's slow and inconvenient to connect to the internet over my mobile 4G connection.
The external cable problem is something that the user can't do anything about.
The engineer left me with the message that Odido would contact me, but I never heard from them.
When I contacted Odido after I didn't hear from them, they said they were working on a solution and would call me back, but I never heard from them again.
I don't know when they will solve the problem of not being able to connect to the Internet at all.
I can't say that the Internet connection service is provided for the amount of money I subscribed.
There are many purple Odido cables running around my house, so I think the connection will be restored immediately if I connect a new one.
How will Oddio solve the problem of only certain contracts being unable to connect to the Internet (external problem)?
All my family members have mobile contracts with Odido, so I would like to continue using Odido for the Internet, but if no action is taken and the problem is not solved, I will have to change my Internet contract to KPN or Ziggo.
I don't care how, I just want it to be solved as soon as possible.
