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No home internet Utrecht

D

Hi, since around 1pm the internet connection stopped, rebooted the modem several times, however the internet light continues to be off. Is there any disruption/maintainance going on on zip code 3527?

Uitgelichte reactie

6 juni 2024

Hi @DT123, thanks for reaching out! I immediately wanted to help you out, but I was happy to see that your Internet connection is back online again. I do measure some instability on your Internet line. If the issue reoccurs, could you check if there is a second Internet connect point in your home, for instance near the fuse box. If there is a second option, I would advise you to try it out. I have some suspicion that there might be a bridge tap in your house. You can read more about it here: bridge taps.

Feel free to ask any questions you might have!

    1 reactie

    Cal van Odido
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    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • 6 juni 2024

    Hi @DT123, thanks for reaching out! I immediately wanted to help you out, but I was happy to see that your Internet connection is back online again. I do measure some instability on your Internet line. If the issue reoccurs, could you check if there is a second Internet connect point in your home, for instance near the fuse box. If there is a second option, I would advise you to try it out. I have some suspicion that there might be a bridge tap in your house. You can read more about it here: bridge taps.

    Feel free to ask any questions you might have!

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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