Skip to main content

No internet with Huawei model LOS red light flashes red

C

Hello, 

since this morning, my internet does not work.

Huawei modem LOS red light is blinking and I tried to unplug the modem and router but it does not help.

Also, checked there is no outage in my neighborhood.

 

could you help me to get the internet back?

 

Uitgelichte reactie

5 januari 2024

Hi @Coolzzuli, thanks for reaching out, I would love to get you online as soon as possible! I saw that you already had contact with a colleague of mine and that they requested a Guidion technician for you. I've immediately granted the request and you will receive an invitation from Guidion any minute now.

I am sure that they can really help you out, I am looking forward to your appointment with them! 

    3 reacties

    Cal van Odido
    Forum|alt.badge.img+4
    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • 5 januari 2024

    Hi @Coolzzuli, thanks for reaching out, I would love to get you online as soon as possible! I saw that you already had contact with a colleague of mine and that they requested a Guidion technician for you. I've immediately granted the request and you will receive an invitation from Guidion any minute now.

    I am sure that they can really help you out, I am looking forward to your appointment with them! 

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
    C
    • Coolzzuliis een Master Poster
    • Auteur
    • is een Master Poster
    • 10 reacties
    • 6 januari 2024

    Today the technician from Guidion visited and unfortunately he could not fix the issue.

     

    What should be the next step? Who is going to fix the issue so I can use the internet?

     

    I am not using Odido mobile at this moment. But I heard I can be reimbursed of the simcard if I purchase it and will be supplied with the unlimited data until the internet at home is fixed.

    How should I do this? Do I need to buy the simcard and let you know?

     

     

    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    Hi @Coolzzuli, the grid operator will be informed so they can fix the issue. The problem lies in their domain. You can buy a simcard and share the receipt in this topic. I will credit this cost and provide you with a Unlimited Data voucher!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

    Reageer


    ForumvoorwaardenCookie instellingen

    Cookiebeleid

    Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

     
    Cookie instellingen