Skip to main content

No internet connection - red light in the Zyxel modem

  • 13 november 2020
  • 6 reacties
  • 879 Bekeken

Hi Everybody, since Tuesday I don't have internet connection in my house. Red light in the Zyxel modem is spot. Moreover, i checkedthe connection, cables and media converter cables and seems good. 

Already called T-mobile and the first appointment forthe GUIDION is in one week Anyone else who had the same issue? I'm in Eindhoven seems no probs in the area.


Thnk youy

6 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21770 reacties
  • 13 november 2020

Hello @danipoly 

Are all 6 lights on the mediaconverter on orange/green?

Could you upload a picture of the lights?


  • Auteur
  • is een Master Poster
  • 17 reacties
  • 13 november 2020

 

 

i think one is off (the last one at the bottom on the left). 

I attached both Router and media converter.

 

thank you in advance @Waqqas 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21770 reacties
  • 13 november 2020

@danipoly 

Yeah no FO link, looks to be a problem with the signal.

Does removing the power from the mediaconverter for a few minutes help?


  • Auteur
  • is een Master Poster
  • 17 reacties
  • 13 november 2020
Waqqas schreef:

@danipoly

Yeah no FO link, looks to be a problem with the signal.

Does removing the power from the mediaconverter for a few minutes help?

No unfortunately not. They told me indeed that they see a problem in the media converter. Could it be? or is it the signal problem from Tmobile or maybe an issue with the new fiber installed by KPN? (it has worked for all the entire month and last tuesday suddenly crashed)


  • Auteur
  • is een Master Poster
  • 17 reacties
  • 13 november 2020

i've also tried to switch on the n.3 and 4 pins in the media converter and put off all the others but nothing change. 

I believe it might be something from the glazUTP point fiber from KPN ( so i do believe the GUIDION guy can't do anything on this) . Any possibility to escalate the issue already to KPN? 


  • Auteur
  • is een Master Poster
  • 17 reacties
  • 13 november 2020
danipoly schreef:

i've also tried to switch on the n.3 and 4 pins in the media converter and put off all the others but nothing change. 

I believe it might be something from the glazUTP point fiber from KPN ( so i do believe the GUIDION guy can't do anything on this) . Any possibility to escalate the issue already to KPN? 

@Hidden.nld @Brian 


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen