Hello, I’ve been having issues with my internet connection for a long time now. Maybe someone could check what is wrong.
~ Tried everything from reseting to opening ports and closing some. Nothing worked.
I get disconnects frequently. Internet light on router goes out.
Basically I’m paying for 50mbps and getting 10 at best.
Beste antwoord door Brian
Hi @Dio12, the grid operator technician placed a new patch on 10-01-2020 which was supposed to solve the issue. However I just checked your incoming connection and I still see a lot of errors. I forwarded a request to our technical department to solve this once and for all and my colleagues will contact you in 2 or 3 workdays. I except us to send a mechanic over to check the connection and the modem in your residence. We’ll see to getting this fixed!
@Dio12 can you check if the cable to the wall socket is coming straight from the main line in your fuse box and there is nothing between the main line (isra) and wall socket?
And no other cables connected behind the socket?
Its always better to have your router connected directly to you isra point for the best results.
@Dio12 can you check if the cable to the wall socket is coming straight from the main line in your fuse box and there is nothing between the main line (isra) and wall socket?
And no other cables connected behind the socket?
Its always better to have your router connected directly to you isra point for the best results.
Sorry to hear your internet-connection’s been having some issues as of lately. No worries though, if it’s a cabled connection, we always have ways to fix it! I’ve performed an extended line analysis and see some minor errors pop up. Nothing much to worry about. There must be another cause. First we’ll check the most important things:
- Check which lights are on on the modem. Does WAN or Internet not light up? Then disconnect the modem from the power for 10 seconds by unplugging the power cord.
- Is it about WiFi and is the WLAN light not on? Then press the button "WLAN / WPS / Wireless / wifi" until the light comes on.
- Are the lights on, but you are not connected? Then connect your computer directly to the modem with an internet cable on port 1 or 2 of the modem. If you have a Zyxel modem, it doesn't matter which port you connect the computer to. Does it still not work after this? Then follow this link: https://thuisservice.t-mobile.nl/internet-en-email/wel-wifi-geen-internet. This allows you to solve common problems. Hope this helps!
I’ve tried everything you mentioned, nothing has worked so far.
Also couldn’t for the life of me find a phone number to talk to a person. I need someone to tell me if it is a line problem so I stop wasting all my free time in the router options ^_^
Hi @Dio12, it sounds like the modem isn’t directly connected to the ISRA (connection point where the cable comes in from the street) but that it’s going from the ISRA up to your floor. Is it possible to test the modem directly connected to the ISRA or to test it with a different cable from the ISRA? Because I do see errors on the line and something doesn’t seem to be connected properly but the question is what. It then becomes a process of elimination starting with your own hardware, network cables, the modem, the connection of the modem to ISRA and so on all the way up to the incoming connection.
Hi @Dio12, it sounds like the modem isn’t directly connected to the ISRA (connection point where the cable comes in from the street) but that it’s going from the ISRA up to your floor. Is it possible to test the modem directly connected to the ISRA or to test it with a different cable from the ISRA? Because I do see errors on the line and something doesn’t seem to be connected properly but the question is what. It then becomes a process of elimination starting with your own hardware, network cables, the modem, the connection of the modem to ISRA and so on all the way up to the incoming connection.
I opened up the wan outlet this is what I got. Looks wrong, but I don’t really know what it’s supposed to look like. It is coming directly from underneath the floor, also it is the only outlet for internet in the whole house, so I suppose it is connected directly to ISRA.
By the way it used to work fine. I had 35mbps and for some reason now I got 10.
Hi @Dio12 That indeed looks like the ISRA. Is it possible to get a better picture of the ISRA and split wires coming out of the lower cable? It looks fine at a glance but it’s a bit hard to tell in this picture.
Thanks for the clear pictures, that really shows what the ISRA looks like. I’m not entirely sure if the wires are supposed to be attached accordingly. I’ll perform an extended line analysis just like @Brian did to try and see where the issue lies. From the looks of it and bases on the info you gave, I’d have to agree with what Brian said regarding the ISRA. I’ll be right back!
@Dio12 Alright, the results are in and what Brian said sounds the most logical: either your modem isn’t connected directly to the ISRA, or there’s a malfunction/disruption somewhere between the main distribution frame and your ISRA. How often does the signal disconnect and is it a random occurrence?
A month ago, I just remembered that at some point I couldn’t even connect to servers. I reseted the router, then I found which ports I need for each program I’m using and what I need for browsing and I added them to the router’s firewall.
4000 DNS [Static-AC-22-0B-C7-44-56_Ethernet]
80 WebServer(HTTP) [same as above]
443 IPSEC [same as above]
1119 FTPSERVER [same as above]
Also I use vpn (not all the time, just for netflix) maybe that’s the problem, but I looked it up and most sources say vpn should lower your speed to 80% efficiency tops.
I've informed our technical department about this problem. We're doing our utterly best to solve this problem for you. As soon as we know more, we'll contact you directly. Help is on the way!
Whatever you did fixed the internet speed. I still get disconnected from the internet too frequently.
For example I play a game online and after 10-15 minutes I get disconected. I sat and looked at the router and first the wan light goes out then the internet. Wan comes back in 5 seconds but the internet takes a good minute.
After each disconnect I have to go to the router setting and connect with no user account. ( connecting with my account doesn’t work, whenever I do I have no internet access)
Also
TR069 R VID 100 stays connected
INTERNET_VOICE_R_VID_300 disconnects.
Any suggestions?
Tried all the suggestions on the help section of t-mobile and some others from other forums. Nothing worked.
Our technical department is still working on a solution for this problem. You don't have to worry, we do our utterly best to solve this problem as soon as possible. For now, thank you for your patience! We'll contact you as soon as we receive more information.
Hi again. It’s been almost a month since the mechanic came and he said the problem would be resolved in 10 days but I still have problems with the internet. I’d like to request a new modem, more powerful one than the one I have now and if that doesn’t resolve the issue I’ll start looking for another ISP.
Hi @Dio12, the grid operator technician placed a new patch on 10-01-2020 which was supposed to solve the issue. However I just checked your incoming connection and I still see a lot of errors. I forwarded a request to our technical department to solve this once and for all and my colleagues will contact you in 2 or 3 workdays. I except us to send a mechanic over to check the connection and the modem in your residence. We’ll see to getting this fixed!
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