termination of internet subscription

Hi Ishana, thank you for your answer. 

Is passing the subscription free of charge? Otherwise, I would prefer to cancel my subscription.

Please let me know, thank you.

​@Sofia Canevarolo Good question. I’m here to help you! 

Both options are completely free of charge. In case you do want to pass your subscription on to the new tenant, I will send you an e-mail with all the information that is needed from both of you. 

In case you want to cancel the subscription, please let me know per which date you would want this. Do keep in mind that this will be with a month’s notice. 

Hi ​@Teresa van Odido, thank you for your answer. I would like to proceed with passing my subscription to the new tenant. Please, let me know how we can do this. Thank you!

​@Sofia Canevarolo Great! 

I immediately send you the e-mail stating which information we require for the transfer of the contract. 

I also will name it here, since the e-mail is in Dutch: 

• A written declaration that the contract needs to be transferred. The declaration needs to be signed by yourself and the new tenant. 
• A copy of both of your ID-card/passport. 
• A copy of both of your bank cards.
• The e-mailadres of the new tenant 
• The mobile phone number of the new tenant.

Can you please send me this information in response to the e-mail I send you? I will make the arrangements for the transfer straight away! 

Thank you very much! I will collect the needed information and send it via email

​@Sofia Canevarolo Of course, you’re very welcome! 😊

I’ll be waiting for your response. 

Hello,

I have collected all the materials for the transfer of the contract. However, I am not able to send them back to you via email since I receive this message back: "Helaas: je kan dit mailadres niet gebruiken voor rechtstreekse e-mails." How can I send you the files? 
Please let me know.
Best regards,
Sofia

​@Sofia Canevarolo Thank you for reaching out to us again, I've responded to your PM. I'm ready to assist!