I've been having issues since this weekend. Already did everything like restart routers and waiting patiently for a few days but still having issues. It's fast when it is up but completely unusable when it's down. When I log in to the router the system info says they Ethernet WAN connectionis down and there a red cross on the picture between router and internet. Also have a red light that's turned on, on the router.
Internet down in Almere
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/490d56fa-d6a0-4f30-b886-87421cb21e47.jpg)
These are the lights toda
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/6f0dd56d-575e-416d-90b4-158688ab5271.jpg)
Hi
Hi
Hi
There was a lady here this morning and she checked and says the same as the person from Friday. The issue is is further upstream, there is nothing that can be done from our house.
I immediately looked into the system to see the next steps. Luckily, I see that our Back Office has already been notified of the discoveries made by the network administrator. They will now investigate further in order to restore the connection.
Do you still have enough voucher codes? If not, I will send you one straight away.
Please let me know if there is anything else I can assist you with in the meantime. I’m here to help!
Thank you
Luckily I have enough vouchers and have been using them.
Hi, I got billed for “Afkoop 5,92 maanden contract Internetafkoop” for the rest of my contract but I canceled because I wasn’t receiving service. This thread went for over a month that I gave Odidio a chance to rectify the issue which means there should not be a fee for canceling right? It doesn’t seem right to also bill me for that.
Hi
Reageer
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