Exchanging my old Zyxel T-50 with T-56

Hi ​@Tommie van Odido,

my problems with payments not resolved yet.

in March I was not charged as I have 70 euro refunded. And in the invoice I saw that my balance is -27.5. So, this month I expected to pay 15 euro only. But instead I received new invoice for full amount. In addition to that in the Odido app on my phone I see message that I owe 15 euro and need to pay as soon as possible to avoid additional charges.

Regards,

Pavlo.

​@Tommie van Odido, ​@Cheyenne van Odido, ​@Ishana van Odido, ​@Teresa van Odido, ​@Nora van Odido 

Providing some update on this topic.

As was expected Odido charged me today 15 EUR. So, instead of paying only 15 EUR this month for the internet, I already paid additional 15 and will pay regular 42.5.

Could you please help me sort this out? Soon it will be half year as I decided to do simple change which lead to this lengthy topic.

Regards,

Pavlo.

Hi ​@pakobel, I immediately went to check for you and indeed I see that it is still open. If all goes well, it should then be settled with the next invoice. Would you mind keeping an eye on this at the end of next month? If this is not the case again then I will have it investigated further! 

Sure ​@Tommie van Odido , will let you know if it’s not settled properly.

Thanks for your help,

Pavlo

Hi ​@Tommie van Odido,

as I expected nothing has been fixed and I again received not fixed invoice. How we can really fix it?

And most importantly how to make it fast so I don’t need to wait another month to check this?

Regards,

Pavlo