Exchanging my old Zyxel T-50 with T-56

Hi @Fadi AC, of course! I can switch out the T-50 for you, no problem. The only thing is that the T-56 is not in stock at this moment and won't untill expected at the end of November. If you want to wait, please send a message in this topic at the end of November. What I can do at this point, is switch your T-50 for the T-54 model. This model has the same qualities as the T-56. Let me know!

Hello Cheyenne,

Thanks for your fast reply & customer service!

It’s ok I can wait until end of November to receive the T-56.

Thank you @Fadi AC! Please send me a message at the end of November in this topic. I will arrange this for you! 😁

Hello ​@Cheyenne van Odido

As per our last conversation, here’ a gentle reminder to exchange my T-50 with T-56.

Looking forward to hearing from you!

Regards,

Fadi

I want to ​@Fadi AC, but the system is not cooperating and I have submitted a ticket for you to replace the modem!

Hello ​@Tommie van Odido, any update regarding my ticket/system?

They are still investigating it ​@Fadi AC, as the system indicates that no T-56 can be sent. If this is not resolved by weeks end, then I will send you a T-56 with a work-around.

Can I use this topic to also request exchange of older T-50 to newer T-56 (alternative T-54) router?

I see that on Zyxel web site as a products to pair with WX5600 mentioned 75 and 56 models.

Few days ago received new WX5600 Wi-Fi point and was struggling to connect it as part of mesh.

MPro Mesh app still don’t show the mesh network properly.

Previously I had one WAP6807 (had issues with it constantly freezing (lower LED stopped blinking and need to restart it very often)).

Then I ordered additional Wi-Fi point and received WX5600 + new WAP6807. I see in my order that now I need to return old WAP6807. Not sure why it was required from Odido to send new exactly same WAP6807 device.

In any case I just need one Wi-Fi point and I would prefer to have WX5600. So after my testing is done I would return all WAP6807 points.

​@Tommie van Odido clear thanks for your update & follow-up!!

Hi ​@pakobel, of course! I immediately requested a new modem for you. Because of this I also had to remove your old wifi point. Would you like another new wifi point? These will be coming your way as soon as possible, we will keep you informed by email. Enjoy! Greetings, Ishana

Thanks ​@Ishana van Odido 

No I don’t need new wi-fi point. I already have 3 wi-fi points at hand now :)

From which I plan to return back 2 WAP6807 and I will leave WX5600 for myself.

Dear ​@Ishana van Odido and ​@Tommie van Odido please help me to understand which equipment I need to return. Because what I see in the my orders doesn’t make sense for me.

What I had before: T-50 router and one WAP6807 wi-fi point.

I had long standing issue with this wi-fi point (it was constantly freezing and I need to restart it), so I decided to try new one.

On Dec 1 I ordered one addition wi-fi point. I expected to get new model WX5600 and I saw it in the order. But here first strange thing happened. Instead of just sending to me one WX5600 I see and received in the order:

Product(s): 2 Wifipunten (Zyxel WX5600, Zyxel WAP6807)

Still to return: Wifipunt (Zyxel WAP6807)

Not clear why Odido need to send me new exactly same point and asked me to return previous one. I already send this old WAP6807 back on Friday. I tested that new WX5600 works much better but had issues with the mesh so asked (in the post above) for new router.

I received it and planned to leave T-56 router + WX5600 point and return WAP6807 which I received in the first order. Also I adjusted my internet speed to 1 Gb.

But to my surprise in today’s order for adjustment I see that I received:

Product(s): Internet subscription, Wifipunt (Zyxel WAP6807)

Still to return: Wifipunt (Zyxel WX5600)

This is a wi-fi point which I just received and planned to leave. I think it’s some kind of mistake and I should have old T-50 mentioned in the list to return.

Could you please clarify this? If I will send my old router with that label will it be the issue or I need to send what is mentioned in the order?

Sorry for long post. Regards,

Pavlo.

​@pakobel Always good to double check, happy to help! 

The only thing you have to send back is the old wifipoint (WX5600). The router (T-50) we do not expect back. Instead, we advise to bring the hardware to a recyclepoint in your neighborhood.

Please let me know if you have any other questions, I can help you with. I’m here to help! 😊

​@Teresa van Odido are you sure that WX5600? Because it’s new wifi point which I ordered just a week ago.

​@pakobel My apologies, you're right! 

You’ve received the T-56 router, which goes together with the WX5600.

So, the WAP6807 needs to be returned. Thank you for double checking once amore, and again sorry!

​@Teresa van Odido no worries. So it’s ok that I have in the order mentioned

Still to return: Wifipunt (Zyxel WX5600)

but actually I will send back WAP6807?

Hi ​@pakobel, that is completely correct! If you make sure that the WAP6807 is being sent back to us, everything will be okay! 

Good morning ​@Tommie van Odido, any update regarding our last topic? Hopefully the issue was resolved and you were able to send the T-56?

Good morning ​@Tommie van Odido, ​@Teresa van Odido, ​@Nora van Odido, ​@Ishana van Odido 

Today I received reminder from Odido klient service that 8 days left to return equipment back to Odido. One order is closed and I received 2 confirmations by mail stating that on 17 and 18 of December Odido received my equipment.

I see one order is still open for some reason and saying that I have only 8 days left to return equipment, because I already sent equipment back using the QR code from it and as mentioned above even have confirmation email.

In the email today I received QR code for DHL that I already used it in one of the returns which, according to DHL was delivered to Odido on Dec 13 at 10:00. 

Previously I wasn’t able to modify my WiFi points because orders were not completed. Now I can which for me manes that orders are done?

Regards,

Pavlo

Hi ​@pakobel, I looked it up right away! Your equipment has been received by us. I have manually processed this in the system. Feel free to leave a comment if you have any questions or if something is unclear. For now, I wish you a very happy New Year! ✨ Greetings, Ishana

Hi ​@Ishana van Odido, I just received email from Odido with reminder that if I don’t send back equipment I will be charged 70 EUR. Could you please check again on your side that everything is done properly?

Because I still see one order as not completed.

Regrads,

Pavlo.

Hey ​@pakobel, ​@Ishana van Odido manually processed the return. Everything is allright on our side. If you hear anything about this in the future, please contact us! 

Good morning ​@Tommie van Odido, ​@Ishana van Odido 

As I expected today I received bill from Odido to pay 70 EUR for not returned equipment.

You mentioned that everything is solved from your side.

Could you please help me to solve it?

Regards,

Pavlo.

This should not have happened, I apologise ​@pakobel. I have deregistered the Wifi point and the €70 will be refunded.