Roaming does not work

Hello @Taninator 

Do you perhaps have a open invoice or a betalingsregeling which is blocking use outside NL?

Otherwise try manually selecting another network provider and make sure mobile data and roaming are turned on.

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Hello. I do not have an open invoice or beta version, manually selecting an operator does not help, the network does not appear. I read that many people face this problem, that the operator blocks the use of roaming, though. I have Data enabled on the territory of the European Union

Good afternoon Taninator, and welcome to our Community! I hope you're enjoying your time abroad. There was indeed a barring on International roaming on your account. In your case it's because your subscription started under 3 months ago. There's always a barring at the start of the subscription. I just removed it for you. Please let me know if you're able to connect to networks abroad! 😄

Good morning Taninator, you're welcome! You should be able to connect to networks during your next stay abroad. I'd love to hear your confirmation in the future. For now, I wish you a great day, and if you have any other questions, please feel free to start a new topic. The Community is here for you! 

Hi, I have a similar problem. I signed a new contract, got a new phone and some time ago I noticed that my 5g disappears and it keeps hanging on "E" and does not switch to 4G/5G after crossing the border with Belgium. Turning the phone off and on helps. I often go to Belgium and I do not want to reset the phone every time. Please help.

Hi ​@Tomaszkk, welcome to our Community! And nice to see that you're staying with us with your new contract. I've looked into your account, and I see that your current subscription is still running until the 30th of March, so the good news is that your new/current subscription isn't causing this issue. Going to Belgium often sounds good. And I understand you need to be connected at all times and not only after turning your phone off and on. If you turn your phone off and on, do you have a stable 4G/5G connection afterwards? If yes, it sounds like an issue with your phone/network settings or being connected to a network that doesn't have a good network. Let's look at a few things you can do to fix this and help me get more clarity on the situation:

• You can reset your network settings while in Belgium. This resets everything, so it's possible this fixes all future automatic connections in Belgium
• You can check which network you are connecting to automatically, and test if another network has a better connection. You can connect to Orange, Proximus and Telenet Group
• Please fill in your zip code, house number and the last 4 digits of your IBAN in your profile.

I'm happy to check if I can see anything else! 😊