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Since I signed a few months ago I could never reach the hired speed, I tried several locations and nothing so this is not related to location antenna

Also the same phone with another chip get more than 500 Mbps 

while with Odido I can not reach 200 Mbps never 

I’m paying for Unlimited plus 600 Mbps

 

Please help me fix this

 

Thank you

Hi Giondo, not nice to hear that you don't have the optimal internet speed on your phone. We're going to do our best to fix this! Can you try the following things for me to start with:

See if there's a software update on your phone and reset your network settings. Our network specialists still notice that this is still a common solution for this. Please let me know if this changes anything for you.

If not, we will research this issue. Please gather 3 different examples for me of when your internet is slow. These examples exist from:

  • Date + time
  • Location
  • In case of call/SMS - the phone number of the other person

I look forward to hearing from you and if the first options don't help, we will do everything we can to help you reach the highest internet speed possible! 😄

 

Hi Giondo, not nice to hear that you don't have the optimal internet speed on your phone. We're going to do our best to fix this! Can you try the following things for me to start with:

See if there's a software update on your phone and reset your network settings. Our network specialists still notice that this is still a common solution for this. Please let me know if this changes anything for you.

If not, we will research this issue. Please gather 3 different examples for me of when your internet is slow. These examples exist from:

  • Date + time
  • Location
  • In case of call/SMS - the phone number of the other person

I look forward to hearing from you and if the first options don't help, we will do everything we can to help you reach the highest internet speed possible! 😄

 

 

Hi thanks for answering

I tried several times the reset config for the apn, but still the same

here are some speedtest to compare

https://www.speedtest.net/my-result/a/9866299138

https://www.speedtest.net/my-result/a/9865401159

https://www.speedtest.net/my-result/a/9860887331

https://www.speedtest.net/my-result/a/9750340644

https://www.speedtest.net/my-result/a/9664483177

 

I hope this is enough information, please let me know how to continue

 

Thank you again

 

Hi Giondo, thanks for the examples! I can't find you on your e-mail address, so please send me a private message with your 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. Once I receive this information, I can forward a case with the information above, and my colleagues will research it for you! 😄

Don’t get me wrong but your asking for waaaaay to much information, I can create a new profile and get a phone for free with all that information

I can provide you with my client number and phone number and you can find the rest in the internal database, or please tell how can I create a case with them

 

Thanks

Hi Giondo, this information is standard verification. I will need this in order to create a case for you for my colleagues to research your issue. There's no other way. You can call my colleagues on 0800-0092 to create the case, but they will ask for the exact same information.

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