Bad internet connection

Hi Olena, welcome to our community! Please message us in Dutch or English, so we can help you. Do you have a mobile subscription with us or an Internet + TV subscription at home? Please let me know and also add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. We’re happy to help you! 😊

I added all this infromation without iban, i couldn't find it in regiobank app

Good afternoon Olena, thank you for filling in your profile. I’m not allowed to look into your account without all the requested information. I hope you can find your IBAN. I also see that the birth day in your profile doesn’t match the one that’s in our system, linked to your subscription. Could you please check this too? In the meantime, please go to our Dekkingskaart. Here you can search on your address to see if there’s any issues or activities on your location. If you don’t see anything, please click on ‘Meld een probleem’. If you write there what is going on, my colleagues from the Network department will look into it and get back to you to let you know if they were able to solve this for you. Please let me know if you succeeded in doing this! 😊

Now it should match:D on dekkingskraat it showing that is all good, but it’s not true at all. Network working very differently at home and at supermarket as example

Now it’s going even more horrible before ping was 30-40 now ur network ussually giving around 80 fix it guys

Hello ​@Olena K just to be sure: it's about your mobile connection? Thank you for filling in your profile details! However, I am still missing the last 4 digits of your bank account number for verification purposes. Could you fill those in for me? Then I can check with you to make sure everything is set up correctly on our end for your subscription!

If there is nothing visible on our coverage map, there may be another issue. Have you tried restarting your device? This often helps, as it allows your phone to reconnect to the nearest cell tower.

To rule out a number of issues, I would like to ask you to check a few things on your phone. Could you check whether your device's software is up to date? You can also reset your phone's network settings. On an Android device, you can do this as follows: Settings > General management. Then select Reset and then Reset Network Settings. If you have an iPhone, you can do this as follows: Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings. Please note that connected devices will need to be reconnected.

I look forward to hearing from you!

I could not find iban detail on my regiobank account. it’s all good with phone it’s problem with network by your side. I tried it on multiple type of phones and all was same all going by ur side. It’s making ping up to 120 which is not normal on germany server