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Changing my address in My Odido

  • August 20, 2024
  • 7 reacties
  • 161 Bekeken

Hi,

I moved to another place and I am trying to change my address. After I fill out the form, I receive a confirmation (attached below). But when I check my address in the account I only see my old address. Could you help me change my address.

 

Kind regards,

Alexei

[Screenshot removed by moderator. Your address was visible for everyone!]

Beste antwoord door AlekseiT

@AlekseiT In your account I could see that you had updated it, but that the view in your account were indeed incorrect. I have just adjusted it manually for you. Now if you log out and then log in, you should see your new address! 

Will you let me know if it's correct? I'd love to hear it! 

@Pharwin van Odido Yes, I see it now! Thank you very much!

    7 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • August 20, 2024

    Hello @AlekseiT 

    Can you also try it via the Odido app?

    Welkom op de Odido community!
    • AlekseiTis een Master Poster
    • Auteur
    • is een Master Poster
    • August 21, 2024

    Hello @Waqqas,

     

    I have also tried multiple times via Odido app. The result is the same. Here, for example my attempt from today:

    [Screenshot removed by moderator due personal information] 

     

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hello @AlekseiT, If I search on your e-mailaddress, I come across a PrePaid number ending in ***8357. Is that the number in question? In doing so, I see that your address has since changed and your new address is now in our system. 

    Is everything else correct? If you have any other questions, feel free to ask! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    • AlekseiTis een Master Poster
    • Auteur
    • is een Master Poster
    • August 23, 2024

    Hello @Pharwin van Odido. Yes, it is my number. I still see in My Odido account my old address in Groningen. Both in the app and on the web. I live in Den Haag now.

    Pharwin van Odido
    Forum|alt.badge.img+9

    @AlekseiT In your account I could see that you had updated it, but that the view in your account were indeed incorrect. I have just adjusted it manually for you. Now if you log out and then log in, you should see your new address! 

    Will you let me know if it's correct? I'd love to hear it! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
      • AlekseiTis een Master Poster
      • Auteur
      • is een Master Poster
      • Antwoord
      • August 23, 2024

      @AlekseiT In your account I could see that you had updated it, but that the view in your account were indeed incorrect. I have just adjusted it manually for you. Now if you log out and then log in, you should see your new address! 

      Will you let me know if it's correct? I'd love to hear it! 

      @Pharwin van Odido Yes, I see it now! Thank you very much!

        Pharwin van Odido
        Forum|alt.badge.img+9

        @AlekseiT No problem, you're welcome! If there's anything else I can do for you, just let me know. For now, have a great day! 😄

        Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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