Hello @AlekseiT 

Can you also try it via the Odido app?

Hello @Waqqas,

I have also tried multiple times via Odido app. The result is the same. Here, for example my attempt from today:

gScreenshot removed by moderator due personal information] 

Hello @AlekseiT, If I search on your e-mailaddress, I come across a PrePaid number ending in ***8357. Is that the number in question? In doing so, I see that your address has since changed and your new address is now in our system. 

Is everything else correct? If you have any other questions, feel free to ask! 

Hello @Pharwin van Odido. Yes, it is my number. I still see in My Odido account my old address in Groningen. Both in the app and on the web. I live in Den Haag now.

@AlekseiT In your account I could see that you had updated it, but that the view in your account were indeed incorrect. I have just adjusted it manually for you. Now if you log out and then log in, you should see your new address! 

Will you let me know if it's correct? I'd love to hear it! 

@Pharwin van Odido Yes, I see it now! Thank you very much!

@AlekseiT No problem, you're welcome! If there's anything else I can do for you, just let me know. For now, have a great day!