Blokkade op abonnement, kan in het buitenland geen SMS ontvangen

In which country are you and if you scan for mobile networks, can you see some? What happens when you select each of them?

Are you on par with your payments, no extra payment plans?

I am in France and I think I am falling behind. But if I can have a link for payment I can directly pay.

when i select them nothing happens. I tried restarting, putting in flight mode as well. So not sure whether its late payment or something else

Ah, ok with open invoices, it could be that your subscription is blocked. Normally invoices are deducted automatically from your account. You could see the amount which was taken and probably was reversed? That amount need than to be manually transfered.

It is now eastern and moderators are also off/limited avaliable. 

Can I share the payment done maunally?

The IDEAL link doesn’t work anymore could you resend it?

There are no moderators anymore. Direct customer care can be contacted tomorrow by phone.

Hello ​@Jake213, welcome to our Community! How nice that you are in France, are you having a good time there? Well nice if your internet is working too. I'll be happy to give you more clarity! 

Are you unable to manually connect to another provider's network? You can do this in the settings of your phone. Could you check if the software of your device is up to date? You can also reset your phone's network settings. On an Android device you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'. 

With your subscription I see that it is a Business subscription. It's best to contact one of our Business Advisors by phone by calling: 0800-7112 . We can only help private customers through our Community, but we can certainly give you tips and I can also take a (limited) look at your subscription with you. Just keep in mind that I'm making a big exception for you!

In your profile, I am only missing your company name and also I see that the last 4 digits of your bank account number do not match what is known under your number in our system. Can you please provide the correct information in your profile? Then I can check with you if everything is set correctly with your subscription and if there are no peculiarities to see.