We reported move of our address along with an Wi-Fi extender for our new place. Firstly, they sent the Wi-Fi extender to the new address although we explicitly mentioned to deliver to our current address. God knows where it was delivered because we could not receive it and their delivery partner just left it somewhere. Then when asked them again, they said they will resend it to our current address, again it was delivered to the new address. Luckily, we acted and reached their to pick it up. We thought our troubles were over since we had rest of the equipment but had to survive on mobile internet for two weeks because their service partner Guidon did not had any technician slot available. On top of that their chat or help option does not help. After talking to different customer agents over 2 days there was no conclusion. When I asked them to provide some compensation or give us the same discount plan as the new customer, I was told to send out an email which was lost since the chat got expired.
Now, I am trying to find that email address but their is no mention of any email on their (Odido) website and the chat doesn’t help.
I am willing to explain the situation for the nth time but am lost where to go and get help from the service provider. I have been T-Mobile for more than a year and wanted to continue but this experience is leaving a very sour taste in my mouth about their whole customer Service.
If anyone has their support email address, please let me know. Thanks in Advance!
Support Email Address
Beste antwoord door Nitika897
We reported move of our address along with an Wi-Fi extender for our new place. Firstly, they sent the Wi-Fi extender to the new address although we explicitly mentioned to deliver to our current address. God knows where it was delivered because we could not receive it and their delivery partner just left it somewhere. Then when asked them again, they said they will resend it to our current address, again it was delivered to the new address. Luckily, we acted and reached their to pick it up. We thought our troubles were over since we had rest of the equipment but had to survive on mobile internet for two weeks because their service partner Guidon did not had any technician slot available. On top of that their chat or help option does not help. After talking to different customer agents over 2 days there was no conclusion. When I asked them to provide some compensation or give us the same discount plan as the new customer, I was told to send out an email which was lost since the chat got expired.
Now, I am trying to find that email address but their is no mention of any email on their (Odido) website and the chat doesn’t help.
I am willing to explain the situation for the nth time but am lost where to go and get help from the service provider. I have been T-Mobile for more than a year and wanted to continue but this experience is leaving a very sour taste in my mouth about their whole customer Service.
If anyone has their support email address, please let me know. Thanks in Advance!
That sounds like different problems and explain the lot of items replacement.
Hi
I am happy to help you with this. However, I don't know exactly what the problem is. You indicate that you are now online and can enjoy our services. Could you describe it a little more clearly? Then I'll see what I can do for you. By the way, our new e-mail address is: service@odido.nl.
Thank you!
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