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Hi,

 

I have subscription for 1 Gbit up/down. I have 3 Deco M9 Pluses used in AP mode, all wired. All wires are Cat5e. T-Mobile modem is directly connected to the main Deco. I also have ethernet connection from Deco to my PC. A few days ago I noticed an abnormal slow connection speed. When I tested over speedtest.net, I got 160 mbps tops. I tried to reset the modem and the bridge. Resetting Decos did not work either. I noticed, on the community forums, that recently there is a general problem and seems like my problem also has started by then. 

 

I tried resetting everything in my network, disconnected all the other devices, etc. Nothing worked. I used to get around 800, 900 mbps but now it is 160 mbps no matter if I test wired or wireless.

 

Regards,

Ersin

Hi @Soulplox welcome to the community. If you disconnected everything and did a wired speed test on the router we provided, what speed do you get? 

 

  • Go to www.speedtest.net/apps in your browser and download the app for the device on which you want to perform the speed test
  • Please shut down all open systems including VPN -The computer or laptop has to be connected via an ethernet cable, a speed test of a TV or gaming computer can’t be used
  • Run the speed test. For the best results it’s best to test on several target servers. When you press the big GA-button, you can choose a server. Is the speed below the attainable average? Repeat the test on the same device but with a five minute intermission between the tests
  • Take at least two screenshots of speed tests on different target servers and make sure your whole desktop screen is visible, so we can see the connection type (it's important that it's visible that the speedtest is made with a internet connection via a ethernet cable)
  • Take a screenshot of the taakbeheer (Task Manager, on Windows) or the activiteitenmonitor (Activity Monitor on iOS): In Windows you’ll find this by pressing CTRL + ALT + DEL; choose more details if they’re not directly visible In Apple MacOS you can search for "Activity Monitor" from the Spotlight search box
  • Take a screenshot of the IP configuration: Windows: via the search function under shortcut “Windows + R”, type in: “cmd” and press Enter (or search for Opdrachtprompt/Command Prompt in the starting menu). After opening, type in: ipconfig / all and press Enter Apple MacOS: via the Finder or the Spotlight search window you can open the Terminal app. Type in: /sbin /ifconfig and press Enter. This will display all connections the device has at that specific moment. Please send me the screenshots in one message and make sure that the mentioned steps are followed precisely.

 

Thanks in advance!

Hey @Tommie, I actually found out that there was a lose cable between my access points. Problem solved 🙂 We can close this discussion I guess. Thanks for the support!

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