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The finer internet connection has been disconnected for several weeks (PON light flashes on the Huawei ONT).
Initially was a intermittent disconnection of one or two hours a day and now is permanent with the internet light on the modem (T-54) red  

The first technician visit two weeks ago and couldn’t resolve the problem  Replaced the fiber patch cable  between the OTN and the modem and left but after one hour or so the internet connection was again down. 
After new contact with Odido (that claim didn’t had any report of the first visit) a new technician come for a second visit yesterday with a work order to change the OTN and the modem. Checked the fiber  connection which was okay, replaced the OTN and got a red light on the OTN and after a while decided to put the old OTN back and while the service was not working decided to leave and let us again without internet connection or solution.

Apparently he was going to report the issue to Open Dutch Fiber for a new appointment to have a mechanic to check the connection to the house. 

As a temporary solution, we can use codes for 7 days of unlimited mobile internet to stay online via a hotspot. However, since not all the family has Odido subscription this is off little use to keep us enjoying the multiple internet stream services.

Not sure for how long the ping-pong between the different service providers will continue and for how long I will continue to support this situation, but it would be nice to know the status of the malfunction and whether there is already a solution..

Can Odido indicate anything about the current status of the outage and what the expected timeline is for solving the issue?
Is there also an alternative way to make an appointment with a mechanic, since we cannot reach Open Dutch Fiber?

Based on this community forums this seems to be a common issue and maybe is better to start looking for another provider that can provide a reliable service. 

Hi @JVar, first of all apologies for this experience. I would be happy to help you immediately! I have checked it and it has now been forwarded to our technical department. They will direct the network administrator and you will be contacted as soon as possible. But I want to emphasize that I completely understand your reaction! I would have preferred to see it differently and this is something we want to take into account internally. It is not nice to have to wait so long, we can learn from this. For now, I sincerely thank you for all your patience and I still wish you a beautiful day! Greetings, Ishana

I'm also a victim. 

Hope your issue got resolved after reporting here.

For me nothing is happening. It's going worse every passing week.

 

https://community.odido.nl/wifi-515/internet-problem-since-20-days-and-now-no-internet-for-a-week-369321?postid=1826247#post1826247

 

Anything you'd recommend??

Hi @BineetKgaur, great that you want to find out right away, that is only to be commended! However, it is not according to the house rules to respond to multiple topics or to open with the same question. It is not that I do not want to help you, but we really work according to the house rules of the Community. Otherwise the inboxes are so full that it is almost impossible to handle. For all information, read our House Rules: Hoe gaan wij binnen de Community met elkaar om? | Odido community. Greetings, Ishana

I am curious to know from others about their experience with such problems.

Mine is pathetic and the only way to know from others is ask, which i did.

 

You've checked my thread. Community moderators and managers from odido didn't respond to important things rather just say what they have to and leave me hanging. 

I asked about the wrong invoice. No response. I asked about termination still no response to the topic 

That's not the way how a community should behave. 

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