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My home internet is down for 3 weeks and odido has no idea why. It happens again and again and odido is service is really dismissal. they always ask guidion to fix but guidion is a third party service with another low quality of service. they dont even wait if you do not answer the door in 2 mintues. and after 3 weeks my internet is still down. 

I have to call again and again to get this issue being heard but it seems that either they forget about this issue or because of complacency they don’t respond.

 

When will odido get its act togather. I think i should cancel this 

Welcome to our community! ​@bhupendrasingh26 

Thank you for reaching out to us by opening this topic. My sincere apologies for this inconvenience and experience. This is not what we want. I’m here to help you, so you’ll be able to enjoy your services again! 

I immediately looked into the system, and I see that the Back Office send another Guidion technician. I can imagine that this is not what you want. However, the technician has to make sure that the connection in your home is not the problem. Luckily, I see that you’ve scheduled the appointment for today. Please let me know how it went. 

I made a note in the case stressing that this is a reoccurring problem. In case the technician is not able to solve this issue, my colleagues will involve the network administrator to resolve the problem. 

Maybe this has already been offered, but I just want to make sure. Are you already making use of an Unlimited vouchercode? In case you have an Odido or BEN sim card I can send you one straight away. This way, you’ll be able to set-up a hotspot and connect this to your other devices. Let me know if this is something you’d like,

If there is anything else I can help you with in the meantime, please let me know as well. I’m always happy to assist! 

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