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Beantwoord

Help with bridgetap


I’m experiencing bad signal with my internet, no internet and slow speeds, T-Mobile said it was because of a bridge tap.

I’ve been looking around and I can’t understand how the ISRA works, and would love if you could help me.

 

[Ticket#2021011911046748]

 

Beste antwoord door Jason van Odido

Hi @mayathehumble, thank you for the new screenshot. Let me clarify my previous statement regarding the supposed stability: the line appears stable from the outside, this doesn't necessarily mean that you're not experiencing any issues, my apologies! 

We're definitely going to find out what causes the disruptions and low download speed. I'll forward your case to our technicians. Please keep in mind that the current processing time lies between two and four days. 

If there's anything else I can help you with please let me know and be sure to keep us updated in this topic. Thanks in advance, good luck and stay safe! 

Bekijk origineel

33 reacties

  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

We are 2 households at the same address, just for your information.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

Hello @mayathehumble 

Plug the DSL cable directly from your modem in the device on photo 2.

Is the 2nd household also using you T-Mobile connection? It's better to provide them with an internet cable from your modem if possible.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021
Waqqas schreef:

Hello @mayathehumble 

Plug the DSL cable directly from your modem in the device on photo 2.

I’ll try, but even if it works it won’t be the ideal solution, since the ISRA is downstairs, and there’s no way that my ethernet cables will reach that far.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

You can check if than the connection is stable or not.

You have 2 connections from the box on photo 1 going up? It's better to remove one, you can always purchase longer internet cables if needed.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

Still an unstable connection after plugging directly into ISRA, will unplug other cable now.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

Only one cable is plugged into the ISRA, and the problem is still occurring.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021
Waqqas schreef:

Hello @mayathehumble 

Plug the DSL cable directly from your modem in the device on photo 2.

Is the 2nd household also using you T-Mobile connection? It's better to provide them with an internet cable from your modem if possible.

They have their own internet.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

And we live on the other floor, I’m sure we would have problems since I only use Ethernet and I don’t know about the neighbor. And isn’t there risk of inasion of privacy?

 

I’d rather not share my own personal internet.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

@mayathehumble

Connect the DSL cable from the DSL port on the back of your router to the left port of the isra.

If you want your modem upstairs you could try purchasing a longer DSL cable but check the shorter one first.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

That’s what I did in the most recent picture, the DSL cable goes from the back of the modem into the leftmost port on the ISRA.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

The second light is just blinking.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

@mayathehumble

On the 2nd picture there is no cable going to your modem?

The one connected is going in the pipe it needs to be in the DSL port of your modem, in the installation package you have a shorter DSL cable.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

There is, it’s the only cable connected to the modem.

It’s an illusion and doesn’t look like, but as you can see theres light in the 2nd light on the modem, proving it is connected.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

Sorry, I meant only cable connected to the ISRA.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

Plug it in the port on the right side.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

In the second port it’s still blinking proving the signal is weak.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

The internet managed to connect but as before the internet is slower than what they promise, and same as before when they said that a bridge tap is the problem.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

@mayathehumble 

What is the maximum speed possible at your address actually?

You can check it here


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

It said when I.bought the internet it would be 73 mbits, and I pay for 70.

I can’t access the link u sent me, and my internet stopped working.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

@mayathehumble

If the modem is now connected directly to the main ISRA with a short DSL cable for example then the issue has to be something else.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

So it’s not a bridge tap?

And what do you suggest? it can’t be true I’m having so many problems with t-mobile but with Ziggo there was none...


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

But I did notice the internet connects more often and faster downstairs at the ISRA than upstairs at my socket, upstairs it can take hours.

But that doesn’t explain the low speeds.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21959 reacties
  • 25 januari 2021

Ziggo uses another method of delivering internet. It's better to wait for a moderator to reply maybe they'll send a technician.


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

I hope they won’t charge me like they attempted before, next time it happens I’m sure I’ll be done with t-mobile, since Ziggo is completely hassle-free, their customer service actually works and do intend to help you with the service they provide.

 


  • Auteur
  • is een Top Poster
  • 22 reacties
  • 25 januari 2021

 


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