My contract with KPN expired, so I decided to switch providers and try Odido. I wanted to set up home internet, a mobile plan, and get a new phone.
The process ended up taking two months, without even finalizing. My orders kept getting canceled without any notification. After waiting a month for the phone, I finally called customer service, only to be told, "Oh yes, your order was canceled on the first day."
The reason, they said, was because "I’m not Dutch." As an EU citizen living permanently in the Netherlands, I was surprised by this restriction on phone deals. It took three separate orders with different customer service representatives just to place the order correctly. Eventually, I received a call saying my phone was ready for pickup.
However, when I arrived at the store, the employee told me that, without a Dutch ID, I couldn’t get the phone. Not only did the employee, while being incredibly rude, cancel my order without informing me, but I overheard him telling another employee, “Don’t help him,” referring to me. I felt extremely discriminated and awful.
After a one-hour call with customer service, I was told there was nothing they could do.
This was an awful experience at every step, and it never even reached completion. I decided to cancel everything. Odido is definitely not a professional company.
Save yourself a huge waste of time and stress—choose anyone but Odido.
Awful Odido experience
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