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Odido Internet subscription is not visible in odido portal

S
  • serg772
  • heeft eerste post geplaatst
  • 1 reactie

Hello Odido team,

 

I have two odido subscriptions on my account and address - Mobile and Internet + TV

However, I am not able to view my internet subscription details in my odido portal - only mobile info is available. And I can’t add existing Internet subscription - option doesn’t seem to work.

What should I do to fix it?

Thank you

Beste antwoord door serg772

Demi van Odido schreef:

Hi @serg772 , don't worry, I'm here to figure things out! 😊 Usually to link the subscriptions with each other, the details of both subscriptions must match. The contractor, address, date of birth and email must be the same. I also checked your account and see that you have an old Tele2 mobile subscription. Since this account is migrated to Mijn Odido, it's somehow because of technical reasons not possible to link this to your internet subscription. Once you have a new mobile Odido subscription, it should work to link both subscriptions. But I can imagine that you don't want this. The other option to see your internet subscription, is by changing your email address to something else to use for the internet subscription. This way you will have different logins for both subscriptions. You can make a new Mijn Odido account here: Mijn Odido registreren. Hopefully this works for you and you will be able to see your internet subscription!

 

Hi @Demi van Odido ,

After address update in Mijn Odido I was able to see my subscription, thank you so much for your help!

Bekijk origineel

2 reacties

Demi van Odido
Moderator
Forum|alt.badge.img+9
  • Demi van Odido
  • Oud-Moderator | Internet + TV
  • 1995 reacties
  • 20 januari 2024

Hi @serg772 , don't worry, I'm here to figure things out! 😊 Usually to link the subscriptions with each other, the details of both subscriptions must match. The contractor, address, date of birth and email must be the same. I also checked your account and see that you have an old Tele2 mobile subscription. Since this account is migrated to Mijn Odido, it's somehow because of technical reasons not possible to link this to your internet subscription. Once you have a new mobile Odido subscription, it should work to link both subscriptions. But I can imagine that you don't want this. The other option to see your internet subscription, is by changing your email address to something else to use for the internet subscription. This way you will have different logins for both subscriptions. You can make a new Mijn Odido account here: Mijn Odido registreren. Hopefully this works for you and you will be able to see your internet subscription!

Per 1 juni 2025 niet meer werkzaam als moderator. Voor vragen, maak een topic aan. De andere moderators helpen je dan zo snel mogelijk verder.
S
1 persoon vindt dit leuk
  • S
    serg772
S
  • serg772
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • Antwoord
  • 20 januari 2024
Demi van Odido schreef:

Hi @serg772 , don't worry, I'm here to figure things out! 😊 Usually to link the subscriptions with each other, the details of both subscriptions must match. The contractor, address, date of birth and email must be the same. I also checked your account and see that you have an old Tele2 mobile subscription. Since this account is migrated to Mijn Odido, it's somehow because of technical reasons not possible to link this to your internet subscription. Once you have a new mobile Odido subscription, it should work to link both subscriptions. But I can imagine that you don't want this. The other option to see your internet subscription, is by changing your email address to something else to use for the internet subscription. This way you will have different logins for both subscriptions. You can make a new Mijn Odido account here: Mijn Odido registreren. Hopefully this works for you and you will be able to see your internet subscription!

 

Hi @Demi van Odido ,

After address update in Mijn Odido I was able to see my subscription, thank you so much for your help!

Demi van Odido
1 persoon vindt dit leuk
  • Demi van Odido
    Demi van Odido

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