Hi

i wanted to return my modem bcs of cancelation of my subsc but the scan code doesn t work!

i tried that many times from different point of DHL! I got an email of fine!

@Sinadadmehr Thank you for reaching out to us, I’ll gladly explain to you how to return the router to us! 

You can place all the hardware in a box, this can be an old box that you have laying around or maybe you can pick one up from the supermarket. Don’t forget to leave a note in the box with your zip code and house number, so we can link it to your subscription. When you are ready, you can travel to the nearest DHL-point. There you tell the staff that you want the package sent to Odido and they will print out a free sending-label for you. As soon as we have received and processed the hardware, you will receive an e-mail confirmation.

You can check this topic for more information: Hoe stuur je de apparatuur terug? | Odido community. However, since it is in Dutch, I have summarized the most important information in this message.

You can contact support with your return receipt to dispute the charge quickly.