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cant add internet subscription to odido app

  • 15 december 2023
  • 4 reacties
  • 54 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties

I find my address, verify birthday and 4 digit code via email, but I get a message

Er is een fout opgetreden probeer later nog eens. 
 

I tried several times and several days later. I always get the same message. 
 

I called and spend about two hours with an agent. Still no solution. 
 

Can someone solve it from here?

Beste antwoord door Teresa van Odido

@ionathan Good that you try again here. I will gladly help you further. You can only connect the accounts if they are registered under the same name, are yours? We can verify this by looking at if your initials, date of birth, zip code, and house number all match. Can you send me the 06-number, name, date of birth, zip code, house number, and the last four digits of your bank account number in a private message? I will immediately look into it for you.

In case the accounts are registered in different names, connecting the accounts is not possible. You will have to register with two different e-mail addresses.

Bekijk origineel

4 reacties

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 4414 reacties
  • Antwoord
  • 16 december 2023

@ionathan Good that you try again here. I will gladly help you further. You can only connect the accounts if they are registered under the same name, are yours? We can verify this by looking at if your initials, date of birth, zip code, and house number all match. Can you send me the 06-number, name, date of birth, zip code, house number, and the last four digits of your bank account number in a private message? I will immediately look into it for you.

In case the accounts are registered in different names, connecting the accounts is not possible. You will have to register with two different e-mail addresses.


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 18 december 2023

@Teresa van Odido can you please confirm that you received my pm?


Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Moderator | Internet + TV
  • 14798 reacties
  • 19 december 2023

Hi @ionathan, Teresa has a few well-deserved days off. Tomorrow she is back at work and I assume she will pick this up tomorrow!


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 21 december 2023

Hoi! @Teresa van Odido @Tommie van Odido thanks for picking this up!


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