As stated in the title, I cancelled my subscription sometime around May of this year. When i got billed for the month of June, I was not surprised as I had cancelled my subscription at the end of May. However, I recently got billed for the month of July, which I do not understand. I went to Odido’s website, and cancelled the plan again, but they are still trying to charge me for July.
Beste antwoord door Demi van Odido
Hi @ccastrogarc, welcome on our community! I have checked for you what's going on. On your email address I can find a subscription that has not been cancelled. This is also the reason why you still get billed, since your subscription is active. I also checked the communication logs and I don't see any log with my colleague about cancelling your subscription. How did you cancelled the subscription exactly in May? I can't find any information on this. It's also not possible to cancel the subscription on our website as you mentioned you did this. It's only possible through Odido customer service. If I can help you by cancelling the contract, I'm here for you. With cancelling the subscription there is always a one month notice period. The earliest I can cancel your subscription is for 30-8-2024. Let me know if I can arrange this for you!
Hi @ccastrogarc, welcome on our community! I have checked for you what's going on. On your email address I can find a subscription that has not been cancelled. This is also the reason why you still get billed, since your subscription is active. I also checked the communication logs and I don't see any log with my colleague about cancelling your subscription. How did you cancelled the subscription exactly in May? I can't find any information on this. It's also not possible to cancel the subscription on our website as you mentioned you did this. It's only possible through Odido customer service. If I can help you by cancelling the contract, I'm here for you. With cancelling the subscription there is always a one month notice period. The earliest I can cancel your subscription is for 30-8-2024. Let me know if I can arrange this for you!
Hi @ccastrogarc, welcome on our community! I have checked for you what's going on. On your email address I can find a subscription that has not been cancelled. This is also the reason why you still get billed, since your subscription is active. I also checked the communication logs and I don't see any log with my colleague about cancelling your subscription. How did you cancelled the subscription exactly in May? I can't find any information on this. It's also not possible to cancel the subscription on our website as you mentioned you did this. It's only possible through Odido customer service. If I can help you by cancelling the contract, I'm here for you. With cancelling the subscription there is always a one month notice period. The earliest I can cancel your subscription is for 30-8-2024. Let me know if I can arrange this for you!
Hi! The way I cancelled my subscription originally (and how I cancelled it again recently) was by going to Mijn Odido, and clicking on the service that I had a subscription for (in this case Internet) and cancelling it. In fact, right now if I go to Mijn Odido it doesn’t show any current subscription anymore, only giving me the choice to add a subscription.
Haven't you cancelled your mobile subscription @ccastrogarc? Internet + TV subscriptions can only be cancelled by contacting customer services, not through Mijn Odido. Mobile subscriptions can be cancelled via Mijn Odido. Do you want me to cancel it for you? As Demi said, the earliest I can cancel your subscription is for 30-8-2024.
Haven't you cancelled your mobile subscription @ccastrogarc? Internet + TV subscriptions can only be cancelled by contacting customer services, not through Mijn Odido. Mobile subscriptions can be cancelled via Mijn Odido. Do you want me to cancel it for you? As Demi said, the earliest I can cancel your subscription is for 30-8-2024.
Hi! I never had a mobile subscription, so I am pretty sure I did not cancel that. I only really had Internet and that’s it. I cancelled through Mijn Odido the only subscription I had with Odido, which was Internet. If you can, do cancel the subscription, although as I said prior, I have already tried doing this twice.
@ccastrogarc Thank you for clarifying! It's weird, since it was never possible to cancel in My Odido. But don't worry, I have arranged the cancellation for you for 30-8-2024. You will receive a confirmation by email. If you still have other questions, we're here to help you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.
We maken gebruik van 3 verschillende soorten cookies. Je kunt kiezen welke cookies je wilt accepteren. We hebben basiscookies nodig om deze site te laten werken, daarom moet je ten minste deze selecteren. Meer informatie.