Cancel my Internet subscription

Also the online cancellation form link posted in many same threads is not working for me, it’s just an empty page when I click it.

Hi @Dzmkalo24, welcome to our Community!

I can help you with this. Can you tell me why you want to cancel your contract? I would also like to know when you would like to cancel. Please note that you must give 1 month's notice. I look forward to hearing from you. 

Hey @Tommie van Odido 

The reason is that I play video games via GeForce now, and T-Mobile / Odido seem to poorly handle WebRTC traffic to the point that GFN is unusable.

I switched to KPN and have no troubles whatsoever, which to me proved the problem was in ISP.

You can find more details here 

and here https://www.reddit.com/r/GeForceNOW/comments/1eew0bu/error_0x80120001_eu_northeast_macos

I am giving the notice as of this moment, and 1 month from now on would like my contract to be cancelled.

Thanks.

Hello Tommie,

As I replied 4 days ago (I guess my comment wasn’t approved?) the reason is that Odido does not handle WebRTC traffic well for my case.

I’d like to give my notice immediate as of this moment, and cancel the contract in 1 month.

I want to cancel because I had problems with WebRTC traffic. This message is me giving the notice as of right now. I would like to have subscription canceled in 1 months from now on.

I went looking for you but I see that this has not been reported to us once yet @Dzmkalo24, normally we have 30 days to try and fix the issue before you can cancel your contract. Also, I have read about GeforceNow, on Reddit, that it is because of GeforceNow. If you run a ping on our network you won't see any packetloss returned, just like the topic you shared in your previous post.

Tommie, I don’t want to argue, I’ve made my mind. Can you please confirm you’ve got my notice and begin contract cancellation procedure? Thanks.

@Dzmkalo24 I immediately looked into the system to investigate your connection, because I really want to solve this issue for you. However, I see you have your own router connected. Can you please install the one provided by us? I will look into the situation and do my upmost best to provide you with the solution. 

Since you’re out of contract I can cancel the contract for you, but this is always with a month’s notice. The first possible date would be 28-08-2024. 

Please let me know how you would like me to proceed. I’m happy to assist! 

@Teresa van Odido I appreciate the effort (I do really, didn’t expect it TBH), but it’s a sailed ship at this point.

The problem was already reported 2 years ago in the linked thread, and I now am in contract with another ISP that does not have the problem in the first place (and also managed to finally get fiber glass installed, while after 2 years I am still waiting on T-Mobile / Odido to at least schedule that installation) - which is the easiest route for me at this point.
 

Please proceed with cancellation on 28-08-2024

@Dzmkalo24 I understand your position, so of course I will gladly help you to make the arrangements. 

As I mentioned in my previous messages the cancellation is always with a month’s notice. I see that I made a typo 28/08. I have cancelled your subscription per the 29-09-2024. You will receive an e-mail confirmation about this shortly. 

Please let me know if there is anything else I can do for you as I’m always happy to help! 

@Teresa van Odido thanks Teresa!

You’re welcome! 😀 @Dzmkalo24