Hi, I have heard conflicting answers from Odido shop workers and 2 customer service agents. I was told at the shop and by the 1st customer service agent on the phone that it would be possible to arrange my new phone re-subscription (starts in May) so that the end date of the contract could match up with my current internet subscription which I started later in September (so that it would be less of a hassle dealing with two different timed contracts when I leave the country). I still plan on renewing my September internet for another year after it expires.
However, when I called customer support today to finalize the new subscriptions, they told me the only way to get the contract timing to match up was to wait until September to resubscribe and have no phone plan until then. This is different from what I had been told from previous employees and I would like to confirm its validity as I was once falsely told by an Odido worker that I could not cancel a subscription (tablet data) under any circumstances and I lost money over it because it turned out to be incorrect information after cancelling with the help of another worker.
A quick response would be appreciated as I have been trying to deal with this issue for the last week and my phone contract finally ends today.
