Wifi/internet not working (globe light red)

Hello ​@Krzysztof997 

Which lights are on or blinking on the black box? Fill in all the privé fields in your Odido account so a moderator can check this for you.

If you have a Odido or Ben (prepaid) simcard, I can send you a voucher for 7 days unlimited data if you want.

Hi ​@Waqqas 

On the black box the power light is on and the connection light is blinking. 
I have filled my prive fields in account tab as well. (Not sure about Track&Trace number tho)

I already have unlimited data on my mobile Odido subscription so the voucher is not needed but thank you.

Looking forward to your response.

​@Krzysztof997 

Maybe Guidion couldn't finish the installation because there was no router so the technician did not activate the black box.

He said that everything is connected and turned on, so after we get a modem and connect the cable to the blue port internet will work. 
 

Tried to disconnect/reconnect game today and right now the black box alarm light is on after I played with modem and the box itself.

​@Krzysztof997 

Hmm, a technician might need to come again as there is no signal.

Can we arrange a technician to come asap then? That would be highly appreciated - as we are still without the wifi. 

Hi ​@Krzysztof997, I am sorry to read this! Please know I am here for you. Could you first please check the details in your Community profile? The last four digits of your bankaccount don't match, so I can't check your account. Thanks in advance!

Hi ​@Cheyenne van Odido,

I updated the IBAN. Could you please check it now?

Hi ​@Krzysztof997, thanks! I can see right away that there is no signal on the line. I am sorry! I informed our backoffice right away and they will discuss and fix this with the KPN gridoperator. From tomorrow on we will work on this, thank you so much for your patience!

Hi ​@Cheyenne van Odido 

any update on this?

Hi guys,

Hi guys,

Again, any update on this? 
It has been almost 2 weeks, we have been calling almost everyday and no one gives us actual answers. We were told that someone will call us to schedule an appointment but we didn’t receive any calls. It is getting ridiculous and frustrating already. I hope that you won’t charge us for the internet for this period - this is least that you can do. I hope that someone picks this again and resolve it quickly, as I am really angry about how this case is getting handled.

Best regards,

Krzysztof

Hi ​@Krzysztof997, I am sorry! I wanted to check right away how I can help, but I can see that you have an appointment for today. Could you please keep me updated? Of course you don't have to pay for this offline period. Once you are online, let me know. I will then credit this period for you! 

Hey ​@Krzysztof997, great to hear that you are finally online! Is it true that you had no internet from 23-04 to 29-04? If so, I will take care of the refund. Will you let me know? Thanks in advance.