Hello,

Yesterday afternoon my internet connection started to be very slow and then completely stopped working. I’ve reset the router quite some times and even the Huawei connector. Also called the Customer Service but they just told me to do exactly what I did already, they’ve opened a ticket and told me to wait for a contact. The problem they mentioned during the call is something related with the PON light that is blinking. The phones and laptops recognize that there is internet but then the connection is not established. I work from home and this is impossible to be done without connection.

This morning it came back for some time, 30min or so, but very slow, and after that it went off again.

Anything else I could do to quickly fix this issue?

Thank you!