Hello @Lexiiiiiii
It looks like the cable from the black device is not connected to the blue WAN port of your router, you can also try to replace the cable.
If this doesn't helpt it looks like the black device is defect, the connection light is not blinking right?
Hello @Lexiiiiiii
It looks like the cable from the black device is not connected to the blue WAN port of your router, you can also try to replace the cable.
If this doesn't helpt it looks like the black device is defect, the connection light is not blinking right?
I don’t know if the cable can be replaced by myself since it was installed by the provider. The connection light is always green and not blinking.
@Lexiiiiiii
Make sure the internet cable from the black device is going to the blue WAN port of your router, you can also try and replace the internet cable yourself.