I have been a T-mobile internet/Wi-Fi customer since May 2021. It has been a few months since the speed and connection quality/steadiness went substantially down, with moments during the day internet cuts off and restarts, and now was surprised with downtime with no connection for over 2 days straight.

The chatbot and live chat proved not to be too helpful, so I called to ask for a technician to come visit as I could not find any neighborhood-wide issues. To my surprise, the operator did not have any updates, and indicated that the status is “under process” and would take 4 business days to get an update before being able to send a technician.

I found this to be an unreasonable period to wait for an update, and asked to cancel my subscription. The operator insisted on enforcing the contract and delay my cancellation by an extra month, although under the contract I understand t-mobile to also have an obligation to actually provide a stable and working connection for the monthly charge they get paid, but seems they had forgotten about that part.

Hope this helps any prospects or future clients to take note what they can expect of an internet and customer service quality.