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Problem with internet speed

B
  • bcolle
  • is een nieuwe Poster
  • 3 reacties

Hi,

 

I was told by one of your customer service representatives to ask my question here.

 

After 3 weeks of my Internet not working at home and multiple phone calls and appointments. My internet is now available at my place.

However, the internet speed is really slow (90Mb/s when it should be 1000Mb/s)

 

I did multiple measurements with multiple devices using speedtest.net. The measurements were also done via an ethernet cable to prevent any problem with the wifi. 

 

My house is on the 3rd floor. The converter from fiber to ethernet is on the ground floor of my building. There is an ethernet cable that goes from the ground floor to the third floor in my house.

I have of course called customer service at Odidio about this problem and we did multiple resets of the modem together.

 

I believe there is a problem with the fiber installation and/or the cable that goes from the ground floor to my house on the third floor.

 

Could you please help me with my situation?

 

 

Uitgelichte reactie

19 maart 2024

Hi @bcolle, welcome to the our Community!
Thank you for sounding the alarm. I immediately went to check for you, but administratively everything looks fine. It looks like you are testing with a Cat5 cable. This can only handle a maximum of 100Mbps. You need to use at least Cat5e or higher to get that speed. If it is indeed a Cat5e cable, look at the plugs, if even one is not seated properly then the cable will not be able to handle the speed. Can you try a different cable?

If so, I would be happy to receive a full speed test as per our document. Thanks in advance!

De instructies hiervoor vind je op onze website.

Volg alle stappen alsjeblieft zorgvuldig, graag de screenshots in het topic delen in plaats van naar onze e-mail. Een aanvraag met ontbrekende stappen kunnen we niet in behandeling nemen.

 

    7 reacties

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14142 reacties
    • 19 maart 2024

    Hi @bcolle, welcome to the our Community!
    Thank you for sounding the alarm. I immediately went to check for you, but administratively everything looks fine. It looks like you are testing with a Cat5 cable. This can only handle a maximum of 100Mbps. You need to use at least Cat5e or higher to get that speed. If it is indeed a Cat5e cable, look at the plugs, if even one is not seated properly then the cable will not be able to handle the speed. Can you try a different cable?

    If so, I would be happy to receive a full speed test as per our document. Thanks in advance!

    De instructies hiervoor vind je op onze website.

    Volg alle stappen alsjeblieft zorgvuldig, graag de screenshots in het topic delen in plaats van naar onze e-mail. Een aanvraag met ontbrekende stappen kunnen we niet in behandeling nemen.

     

    Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
    B
    • bcolle
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 19 maart 2024

    Hi,

     

    I am not using a cat5 cable. The provided cable by Odido is cat6 and my testing cable is cat5e. I have also tried multiple cables in the past and the problem is the same. I have also used other devices and tested with the wifi connection. The speed is always 90Mbps maximum.

    I have attached the required document as asked. 

     

     

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14142 reacties
    • 19 maart 2024

    Hey @bcolle, thanks for the tests. I have sent Guidion for you. You will soon receive a message to schedule an appointment with the technician. Would you give me feedback after the technician has been? Thanks in advance! 

    Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
    B
    • bcolle
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 19 maart 2024

    Thank you prompt response :)

    I have scheduled a appointment for tomorrow. I will keep you updated of the situation

    Tommie van Odido
    1 persoon vindt dit leuk
    • Tommie van Odido
      Tommie van Odido
    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14142 reacties
    • 20 maart 2024

    Let me know how it goes @bcolle! 

    Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
    B
    • bcolle
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 20 maart 2024

    Hi, 

    There was a problem with the connector in my building.

    The technician solved the problem.

     

    Thanks for the help

    Have a nice day bye

     

    Cal van Odido
    Forum|alt.badge.img+4
    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • 21 maart 2024

    Great to hear that the problem has been solved @bcolle, on behalf of Tommie we are happy to help you out! Have a lot of fun with the internet. đŸ˜„

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij Ă©Ă©n van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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