Hello @vintia 

When moving, a new annual contract is concluded at the new address if T-mobile can also provide services at the new address. You must notify T-mobile of a move 4 weeks in advance so that T-mobile has enough time to arrange everything. You will also have discount for the first few months according to your subscription. Discount will be the same as on the website.

Before the move you need to show an official document of move, this can be: 

an end lease from the landlord

a sales contract from a owner-occupied house

a rental or purchase agreement from the new address

a proof of registration from the municipality (GBA) 

The best way to do this is via facebook or twitter in a private chat where you can inform T-mobile about your move to a new house and upload the document along with it.

If you get to speak a bot just say ik wil een medewerker spreken.

https://community.t-mobile.nl/t-mobile-thuis-van-bestelling-tot-installatie-496/info-ik-ga-verhuizen-wat-nu-276340

Hello Waqqas,

Thank you for the info. Will reach out to t-mobile on Facebook.

At this moment i just have a termination email sent to the present landlord and the pre-purchase agreement of the new house that I can provide as a proof. Hope it would be sufficient.

Thanks a lot again. 

Cheers, Vineet

@vintia congratulations on your new home! Did you already reach out to us on Facebook? Otherwise you can also send me a private message and I will fix it for you!