Cancel odido klik en klaar & refund money

​@Tommie van Odido 

Hi ​@abhi_khush, welcome to our community!

It's good of you to bring this up. However, cancellations can be made either through Mijn Odido or by phone: 0800 0092. Items should not be left behind in the shop; they should be returned using the QR code. I checked the system and see that Rishad only performed a SIM swap on 10 April. I also see that several colleagues tried to cancel the subscription, but failed. Cancellations must be made through our Save Desk; for this, you need to call our customer service. They will need to investigate further. Please feel free to let me know if I can help you with anything else! 

​@Tommie van Odido : We called at the given number multiple times. Also, in front of Rishad. We were told that we would get cancellation mail within 3 days with a qr code but we never got any mail. After that also, we visited the shop multiple times but nothing worked. But Rishad prmosed that he’ll makesure that cancellation & refund happens. That’s when we had to drop the box at the shop because we were going to travel for a month. Could you check with him and confirm the cancellation. He can testify everything.

Hi ​@abhi_khush, I would have loved to help you with this! But only the savedesk can really arrange this for you and we have no influence on this. You can contact 0800 0092 for this. If you have any other questions, I am always here for you! 😊

​@Ishana van Odido Hi Ishana, As I am out of Netherlands for few weeks. I tried to do cancellation again through odido app as well. Like earlier, it did not allow to do that and gave an error (snapshot attached). I’ll try to call again on the number mentioned by you when I am back in June. In the meantime, if possible, it would be helpful if you could put details of this mail chain in company’s records so that it is refer to it later.

Thanks!