I had a year contact that is ended in April 2025, but I am still debited in May.
Beantwoord
Why am I still being charged for a new month after my contract has ended?
Beste antwoord door Duncan Elfrink
Igor Alferov schreef:
eric schreef:
An one year contract will become montly aftet the initial year. You need to call 0800-0092 and cancel the contract, there is always an one month cancellation period.
I am abroad right now, so I can’t call. Is there another option to cancel the contract?
Good morning!
Fortunately, you can also contact our customer service from abroad by calling +31624001200.
If the call does not work, you can enter your private community profile details and my colleagues will see what they can do for you.
+15- Odido Superuser
- 21686 reacties
Hello
Have you cancelled your contract? If not than your contract will change in a contract for an indefinite period which you can cancel at any time.
If you have cancelled your subscription than it may be the final invoice, check your Odido account.
Welkom op de Odido community!
1 persoon vindt dit leuk
No I just had a year contract - I see nothing in my ODIDO because it doesn’t work (I see nothing, no invoices, etc.) and stated that my contract is over. Furthermore I am debited 30 euro that is twice bigger than usual payment. Please, initiate the refund.
+14- Odido Superuser
- 9316 reacties
An one year contract will become montly aftet the initial year. You need to call 0800-0092 and cancel the contract, there is always an one month cancellation period.
Welkom bij de klant-helpt-klant Community van Odido.
1 persoon vindt dit leuk
eric schreef:
An one year contract will become montly aftet the initial year. You need to call 0800-0092 and cancel the contract, there is always an one month cancellation period.
I am abroad right now, so I can’t call. Is there another option to cancel the contract?
- Assistent Shop Manager
- 47 reacties
- Antwoord
Igor Alferov schreef:
eric schreef:
An one year contract will become montly aftet the initial year. You need to call 0800-0092 and cancel the contract, there is always an one month cancellation period.
I am abroad right now, so I can’t call. Is there another option to cancel the contract?
Good morning!
Fortunately, you can also contact our customer service from abroad by calling +31624001200.
If the call does not work, you can enter your private community profile details and my colleagues will see what they can do for you.
1 persoon vindt dit leuk
Duncan Elfrink schreef:
Igor Alferov schreef:
eric schreef:
An one year contract will become montly aftet the initial year. You need to call 0800-0092 and cancel the contract, there is always an one month cancellation period.
I am abroad right now, so I can’t call. Is there another option to cancel the contract?
Good morning!
Fortunately, you can also contact our customer service from abroad by calling +31624001200.
If the call does not work, you can enter your private community profile details and my colleagues will see what they can do for you.
Dear Duncan, thank you for your reply.
All required info in my profile, so please forward my case to your colleague to cancel the contract.
1 persoon vindt dit leuk
+9Hi Igor, I hope you’re having a great time abroad, and I hope you enjoyed your stay in the Netherlands with us. Because of recent changes, we can’t cancel your subscription via the community anymore. The only way left is calling customer service on the phone number that
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