Pixel Watch 3 multisim no signal.

Hi Dada, welcome to our Community, and awesome to see that you're using a Pixel Watch 3! I do see an active Multisim on your account. Did it suddenly stop working? Please fill in the last 4 digits of your IBAN. This is the last information I need to complete the verification, and then I can look into it for you! 😊

Yes it was connected but last time on swimpool I noticed it doesn't work anymore.

Tied erased full smartwatch and setup again but I'd didn't helped me it still no signal.

Last numbers are [edited by moderator,  please don't share personal information online]

Hello ​@Dada98, does the Watch not work at all or, for example, does it work with Bluetooth? Or is just the connection not working? I took a look at our coverage map right away: https://www.odido.nl/netwerk/dekking and I don't see any outages and/or work in your area, causing you to experience this. Did you happen to restart your phone and also your Watch? This can often help! 

What device are you using? Is that also a Google device or another brand? Can you turn off the Bluetooth to check if the Multisim works then? Are you having this connection problem only on your Watch or also on your device? 

I'd love to hear from you so we can look at a solution together! 

Conection from esim don't work at all so when I swim or not phone close enough I don't get calls notifications or can't pay with watch.I tried with turning off BT but then is is red icon no signal. Tried restarting watch and phone.

Problem is only on watch.

It worked for while in October but now it don't want work at all in many locations not only in place where I live even in big cities it's no signal and out of service on watch.

I tried even reinstalling watch app on phone but didn't helped at all.

My watch is Google pixel watch 3 I bought it on your store with my pixel 9 pro phone.

Hi ​@Dada98 Thanks for the clarification! I suspect something from our side is not going right then, since you only have this with the Multisim on your Watch and not on your phone. I would like to pass this on to our IT team for you to get it sorted out. To give them a good idea of the situation and as much information as possible, could you share the information below with me? 

- Since when have you been experiencing this problem approximately (date + time)
- Does the problem occur at your home address, somewhere else or everywhere? 
- Please give at least one example (date + time) when the problem occurred

Looking forward to your response! 

It started around November not sure what day😅.

It occur everywhere my home address city 100 km far away from home.

Last time I noticed it don't work in swimming pool cause I couldn't pay with watch in bar😅. Cause network was out also one important call I missed.

But everyday when I go in connectivity in watch settings it's saying no signal

Hello ​@Dada98 first of all, best wishes for the new year! I hope you had a happy New Year and holidays. Thanks for the information. I immediately created a case for you and forwarded it to our IT team with as much information as you have passed on to me. The reference number is: 75279587. The processing time is currently 10 days due to busy times. They may well pick it up in a few days, but keep in mind that it may take up to 10 days before you can expect feedback. They will contact you by phone or email when there is more clarity. I hope more clarity comes soon! 

In the meantime, if you have any other questions, feel free to ask!