Manage of Phone Subscription

Hello ​@Igor Alferov, welcome to our Community! Very understandable that you want to cancel your subscription because you are leaving for abroad. I wanted to check with you, but I see that you're missing the last 4 numbers of your bank account in your profile. Can you fill it in? If you're still in contract and you want to cancel it, you do need to buy out the subscription. You will then pay 50% of the monthly costs for the remaining months and the device credit you currently have outstanding (if you have it). Keep in mind to give one month's notice. If I process the cancellation for you today, the earliest it can be stopped is 10/01/25. Since you want to keep your number, I can arrange for your subscription to be converted to a PrePaid connection on that day, so your number will still remain active. You will then need to keep the number active once every 6 months. By active usage we mean: 

• Calling yourself (if the call is answered)
• Recording someone else's voicemail
• Sending text messages
• Top up credit yourself
• Mobile internet
• Forwarded call (only if the party forwarded to accepts the call).

If you perform 1 of the above items once every 6 months, your number will remain active. If not, it will expire, but you will receive reminders. We do not want to keep the number active on our network unnecessarily. 

If you can fill in the last 4 numbers of your bank account in your profile, I can calculate how much it will cost if you want to cancel your contract (if you're still in contract). Afther that, I just need to do an additional verification. Then I can take care of the cancellation and conversion to PrePaid for you! 

Dear ​@Pharwin van Odido thank you for the reply! I’ve filled the last 4 number of the bank account in my profile!  

Hi ​@Igor Alferov, thanks! I looked right away and I see that you are still in contract through 12-4-2025. As I had indicated above, you do need to buy off the contract. If I cancel the subscription for you and convert it to PrePaid on 10/01/25, it will cost you a total of € 21,87 to buy off your subscription. After that, it can be converted to PrePaid. Is that ok with you? 

In orde to arrange this, I just need to do an additional check to make sure you are the right person. I have therefore sent a verification code by sms to your number. Could you share it with me? Then I can arrange the cancellation and conversion to PrePaid for you! 

​@Pharwin van Odido Sure, that works for me. The code is 8173406

Dear ​@Pharwin van Odido

I had a call from Odido stating that prepaid sim is not suitable in my case as I won’t be able to activate in abroad. Hence, I asked  the Odido consultant keep my subscribtion (I will  only change the plan) and do not transfer my number to the pre-paid. Could you check that everything is settled correctly with my number?

Hi ​@Igor Alferov, it's logical that you want to know if everything is going well. I immediately went to work for you and I see that the conversion to PrePaid has just been cancelled! Your subscription now remains and you can definitely keep using your number! Please let me know if you have any questions about this?