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Can I cancel my subscription and just pay my device per month?

  • 16 oktober 2024
  • 1 reactie
  • 75 Bekeken

Hi! I moved abroad for a month now and I would like to cancel my subscription and just pay for my device per month. Is this possible? I can’t really use my subscription now and it’s completely useless overseas, but I want to pay my device monthly. Is this possible?

Beste antwoord door eric

Hi @Alyssa0107 ,

That is not possible. If you want to cancel your mobile subscription, you can do so and pay a cancellation fee. That is 50% of the regular subscription costs for the remaining months in your contract. On the end invoice, also all remaining monthly payments of your phone will be charged as once.

If you do not want that, in the My-odido or app you can lower the subscription to less minutes/ less dataGB's to lower the costs and keep the subscription alive and pay off the phone monthy.

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1 reactie

eric
Super User
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  • Odido Superuser
  • 9323 reacties
  • Antwoord
  • 17 oktober 2024

Hi @Alyssa0107 ,

That is not possible. If you want to cancel your mobile subscription, you can do so and pay a cancellation fee. That is 50% of the regular subscription costs for the remaining months in your contract. On the end invoice, also all remaining monthly payments of your phone will be charged as once.

If you do not want that, in the My-odido or app you can lower the subscription to less minutes/ less dataGB's to lower the costs and keep the subscription alive and pay off the phone monthy.


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