Dear ODIDO,
I moved away from the Netherlands a couple months ago. I had actually gone to a store and asked for my number to be changed to prepaid. I called twice to confirm, and I was told that the change was due to happen. However, I just got notice of my new invoice. Is there any way for someone to help me remotely change my number back to prepaid?
Beste antwoord door Sam van Odido
Hi Abi, of course I understand that you don't want to pay for a subscription you will no longer use. I therefore immediately went to check for you and can confirm that the conversion to prepaid will indeed take place. This will take place on the 30th of September, due to a month's notice period we apply. It is therefore correct that you will receive a final invoice from us for the period up to the 30th of September. If you have any additional questions for now, just let me know!
+7Hi Abi, of course I understand that you don't want to pay for a subscription you will no longer use. I therefore immediately went to check for you and can confirm that the conversion to prepaid will indeed take place. This will take place on the 30th of September, due to a month's notice period we apply. It is therefore correct that you will receive a final invoice from us for the period up to the 30th of September. If you have any additional questions for now, just let me know!
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