Installation kit has not arrived

Is the glass fiber cable already in the house? The installation package is only send out and an internet engineer can be ordered when the cable is ready to be used.  The physical installation of the cable is done by the gridoperator in your town. Odido ordered a rental towards your adres and wait for completion to be able to start the internet service.

The mentioned date is a wish date. If the cable is not yet installed,  specially in appartment buildings with a home owner association, this can take more time. 

No, the cable is not in the house yet. When the first guy came and checked the house he made some pictures and made a report. He said another team would come to fix the cable. Do I need to call anyone to get it in the house? I thought once the package comes then I would make an appointment with the installation guys (Guidion?)

The gridoperator does use other contractors for the installation of the cables. Guidon only installs the router and ONT after the cable is ready in order ny Odido. That can some more time. The wish date will not he met unfortunatly. Maybe this is a temporarily alternative for you to order.

Hi ​@Ishana van Odido , thanks for the response. Do you have any idea how soon the network administrators can finish what they have to do? Do I have to contact them? I have been waiting for quite a while and we just rely on my phone internet which is not convenient for all the people in the household.

Hi ​@memo96 ,

You have no costs for the subscription until it is delivered.

That is why I adviced a temporarily product like klik and klaar That is direct avaliable and a contract term of only one month. This is a high speed 5G mobile product but gives a full router with wifi connection to your household. Once the fiber is finally delivered you can stop the klik and klaar product again. The cost is only €25 per month including the 5G router.

I may go with this ​@eric . I called Odido and they gave me the number for Opendutch fiber. The guys told me that it could take months to make an appointment. It has already been almost two months. I was shocked to hear this. 

Just an update. After 6 months, they still did not install fiberoptic cable. How is this acceptable? 

Hi ​@memo96, when there is a new fiber optic installation and delivery, it takes a long time before we can deliver our services to your address. We have to wait until the network operator has completed everything. I would be happy to check the current status for you. Would you like to complete your community profile with your date of birth and the last 4 digits of your bank account number? Then the verification is complete and I can check the status again for you. Let us know in this topic when you completed your profile.

More information on how a fiber optic delivery works can be found in this topic: Ik heb Glasvezel besteld. Wat nu? | Odido community.

I know the process. But I know it now. I wish I was told when I asked for internet. 
When I gave my address they told me that Fiber was available for my address. They should have told me that it would take several months before I could get it. Then I would opt for another internet provider or type of service
They gave me a time frame saying that the expected date was after 3 weeks or a month. 
I could understand if there was no cable underground in the neighborhood area so it would require a lot of digging the road, arranging the traffic etc. But the cables were already there. Even if they were not, then Odido should not say that fiber is available in my street
I called Odido several times to tell the situation. They told me that it was out of their hands and opendutch fiber is responsible. That's another story. Odido should be able to make amends with the company if they are unable to fulfill the task.
 

Hi ​@memo96, I am sorry about this situation, I truly am. The truth is that Demi's story is exactly what it is, in this situation we completely rely on other parties. I don't like to say it, but if you want it is possible to cancel your order with us, as this order hasn't been active yet. Of course I hope you don't, but I want to help regardless. If you have any questions, let me know!