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New customer but still with no Internet at home!

  • 24 oktober 2024
  • 3 reacties
  • 39 Bekeken
M
  • MaxTosi
  • heeft eerste post geplaatst
  • 2 reacties

Last Monday (Oct 21st), a Guidion technician visited my house to connect the modem, but there was no link (red light). According to him, it could be a KPN issue, which he reported to Odido.
I received an email with this case number: 73817745, and a deadline of 3 business days.
Three days have passed, and I still have no connection—no fiber optic service and no TV.
Odido provided a mobile data bonus, which I appreciate, but I would like this issue to be resolved as soon as possible

Beste antwoord door MaxTosi

Thanks, @Cheyenne van Odido . KPN called me and a technician visited my house. He had to replace the cables and solved the issue.

Bekijk origineel

3 reacties

Cheyenne van Odido
Moderator
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  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 3013 reacties
  • 24 oktober 2024

Hi @MaxTosi, thank you for starting this topic! I have checked your situation right away. I can see that Guidion informed us and that the grid operator needs to solve this issue. I will make sure this will happen ASAP, but to be honest, as this doesn't lay in our domain, I can only do so much. We will of course keep an eye on the situation.

Please know the billing hasn't started yet. This will only happen when we see that the modem is online!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
M
1 persoon vindt dit leuk
  • M
    MaxTosi
M
  • MaxTosi
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • Antwoord
  • 28 oktober 2024

Thanks, @Cheyenne van Odido . KPN called me and a technician visited my house. He had to replace the cables and solved the issue.

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5
  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 3013 reacties
  • 31 oktober 2024

Hi @MaxTosi, thanks so much for informing me. Enjoy your connection! If there is ever anything I can do, let me know!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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