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No updates from my home internet order

  • 10 oktober 2024
  • 3 reacties
  • 78 Bekeken

Hi, I recently applied for internet subscription but did not receive any updates or packages apart from confirmation email. I am worried that my installation will be delayed since I work from home. When will I be informed about the status of my installation process?

Uitgelichte reactie

11 oktober 2024

Welcome to Odido and our community! ðŸ˜€ @metehantopac 

Good that you reach out to us about your concerns. I’m here to help you straight away! 

I immediately looked into the system and I see that the order for the installation package has been send to our distribution center today. As soon as they send the package to you, you’ll receive a track & trace code so you can follow your package. 

Everything is going as planned! 

Please let me know if you have any other questions. I’m always happy to help! 

 

3 reacties

Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 4440 reacties
  • 11 oktober 2024

Welcome to Odido and our community! ðŸ˜€ @metehantopac 

Good that you reach out to us about your concerns. I’m here to help you straight away! 

I immediately looked into the system and I see that the order for the installation package has been send to our distribution center today. As soon as they send the package to you, you’ll receive a track & trace code so you can follow your package. 

Everything is going as planned! 

Please let me know if you have any other questions. I’m always happy to help! 

 


  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 14 oktober 2024
Teresa van Odido schreef:

Welcome to Odido and our community! ðŸ˜€ @metehantopac 

Good that you reach out to us about your concerns. I’m here to help you straight away! 

I immediately looked into the system and I see that the order for the installation package has been send to our distribution center today. As soon as they send the package to you, you’ll receive a track & trace code so you can follow your package. 

Everything is going as planned! 

Please let me know if you have any other questions. I’m always happy to help! 

 

Hello Teresa,

Thank you for your response and explanation. I have my installation appointment in 2.5 days but still did not receive any track & trace information for the package. I am still worried that I won’t have my package when the technician arrives assuming that delivery time takes roughly 2 days. So if they send even today or tomorrow, i might not receive it on time. Can you inform me about the process? Because it seems like everything is not going as planned.


Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Moderator | Internet + TV
  • 14854 reacties
  • 15 oktober 2024

Indeed, I see that the package has not been sent yet and think you'd better reschedule the appointment @metehantopac. This can be done through the appointment link you had then. My guess is that the package will be sent within 3 working days!


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