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Received installation kit, but no email from Guidion to install it and cannot contact them for appointment

  • 3 november 2022
  • 4 reacties
  • 180 Bekeken
B
  • Battu
  • heeft eerste post geplaatst
  • 1 reactie

I’m writing this in english, hopefully that is not a problem :)

 

Around a month ago, we ordered optic fibre connection at my place. On the 13th of October, the modem was delivered. But since then, we have had no email to confirm an appointment with Guidion, and if we try to contact them, their service line is always busy, with my last call going in waiting for 20 minutes.

 

Is there a way to get any more information on when they will book an appointment and come install it? Been a month without internet at home :((

Beste antwoord door Waqqas

Hello @Battu 

Writing in English is not a problem at all :)

You should have received an email from Guidion after you placed the order. Also check your spam mail.

You could call Guidion on telephone number 088 2000 151 and see if they can make an appointment for you.

Bekijk origineel

4 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 20995 reacties
  • Antwoord
  • 3 november 2022

Hello @Battu 

Writing in English is not a problem at all :)

You should have received an email from Guidion after you placed the order. Also check your spam mail.

You could call Guidion on telephone number 088 2000 151 and see if they can make an appointment for you.

Welkom op de Odido community!
soepkip67
Super User
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  • soepkip67Super User
  • Odido Superuser
  • 1306 reacties
  • 3 november 2022

Hallo @Battu  and @Waqqas ,
 

You could call Guidion on this new number:  0203232766 (lokaal tarief).

Odido klant, die probeert te denken in oplossingen. Maak het makkelijk voor de moderators om je te helpen, voeg in je profiel, je klantnummer, geboortedatum, postcode en huisnummer en tenslotte de laatse 4 cijfers van je IBAN toe!! Bekijk ook alvast de Wiki! zie: https://community.odido.nl/knowledge-base
Waqqas
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  • Waqqas
    Waqqas
B
  • Battu
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 3 november 2022
Waqqas schreef:

Hello @Battu 

Writing in English is not a problem at all :)

You should have received an email from Guidion after you placed the order. Also check your spam mail.

You could call Guidion on telephone number 088 2000 151 and see if they can make an appointment for you.

@Waqqas Thank you for your quick reply. I have checked my inbox and spam many a times and did not find any email from Guidion. I will try the number again and the number by @soepkip67, but i’m already put on hold, waiting for someone to pick up the call. I was wondering if T mobile could contact them to move it forward.

 

Lisa
  • Lisa
  • Oud-Moderator
  • 5725 reacties
  • 5 november 2022

Hi @Battu, I want to provide you with a new update! My colleague tried to send a request to Guidion, but he couldn't do that yet because the line has not been delivered. As soon as the line has been delivered, Guidion can come by. My colleague is chasing this order for you. So he is contacting the network administrator to see why the order is delayed and to point this out to them. We're doing everything to receive some more clarity. I'm really sorry for the delay. 

 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!

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