Dear all,
I recetly switched to t-mobile fiber internet from another privider. However the moment I switched to t-mobile, my samsung tv(2 years old) does not connect to wifi. All other devices at home (such as our phones, laptop) have no problem with wifi but only our smart TV. I tried a lof of methods but they did not work. When I share my personal hotspot (which is also t-mobile), our TV connects to this hotspot. We also have our old provider’s modem at home and no issue with it. I dont think the problem is with the TV. It is with the modem itself. I also called customer service 5 time ( each 45 minutes) but they could not solve. Even one of the employees did not record our discussion in their system. I would like to file a complain for customer service of t-mobile separately… but coming to the issue and trying other options, I also split the 2.4g and 5g connections but 5g is not visible on smart tv. Using wire via Lan port works but I would like to make wireless connection. Also WPS option works. But disadvantange of wps option is when tv is turned off , each time I have to reconnect it which is quite time-consuming. Anyone here who can help me about my problem…
thanks