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Zyxel DX5401-B1 crashes and reboots every day

R

Hello,

My modem DX5401-B1 crashes and reboots every day at least once a day for no reason. When I log in to it, it can crash just because of browsing its admin panel. Logs are useless, because they’re wiped on this crash.

I’ve read some community articles that it can be fixed by firmware downgrade. Could you help me with that or with some other solution?

Firmware version: V5.17(ABZC.0)T54C_b28.

Beste antwoord door Tommie van Odido

Hi ​@revision4513, welcome to our community! 

This is indeed a known problem. It's good of you to mention that it's bothering you. I have downgraded the modem for you immediately. The internet will be down for a while, but you'll be up and running again without a bootloop as soon as it's done!

Bekijk origineel

8 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 21609 reacties
  • 20 mei 2025

Hello ​@revision4513 

Make sure all the privé fields in your community profile are filled in so a moderator can do a downgrade for you.

Welkom op de Odido community!
R
1 persoon vindt dit leuk
  • R
    revision4513
Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14631 reacties
  • Antwoord
  • 22 mei 2025

Hi ​@revision4513, welcome to our community! 

This is indeed a known problem. It's good of you to mention that it's bothering you. I have downgraded the modem for you immediately. The internet will be down for a while, but you'll be up and running again without a bootloop as soon as it's done!

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
N
Tommie van Odido schreef:

Hi ​@revision4513, welcome to our community! 

This is indeed a known problem. It's good of you to mention that it's bothering you. I have downgraded the modem for you immediately. The internet will be down for a while, but you'll be up and running again without a bootloop as soon as it's done!

Hi Tommie, I also have the same issue. Could you help me?

 

Regards

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 21609 reacties
  • 3 juni 2025

Hello ​@nicolasmarino96 

Have you filled in all the privé fields in your community profile?

Welkom op de Odido community!
N
Waqqas schreef:

Hello ​@nicolasmarino96 

Have you filled in all the privé fields in your community profile?

yes

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14631 reacties
  • 5 juni 2025

Hi ​@nicolasmarino96, welcome to our community!

I can certainly arrange that for you, you've come to the right place! Would you like to add your date of birth to your profile? I need this information for verification purposes. Let me know here and I will take care of the rest. Thanks in advance!

 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
N
Tommie van Odido schreef:

Hi ​@nicolasmarino96, welcome to our community!

I can certainly arrange that for you, you've come to the right place! Would you like to add your date of birth to your profile? I need this information for verification purposes. Let me know here and I will take care of the rest. Thanks in advance!

 

Done! Thanks

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14631 reacties
  • 6 juni 2025

Hi ​@nicolasmarino96, thank you for providing your details. Instead of downgrading the firmware, I have sent you a T-56. This model does not have the issue anyway, and you will then have the latest firmware. As soon as the modem has been dispatched, you will be able to track the shipment in Mijn Odido. You will also receive an email with instructions on how to return the T-54. Once you receive the modem, you can enjoy stable internet again. If you have any further questions, please let us know. 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

Reageer


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