I am writing to formally complain about the lack of service and the penalty charged after I ended my contract.
For over two months, I had no internet connection. Despite calling customer service around 30 times, nothing was done to resolve the issue. One of your representatives even suggested that I terminate the contract, which I eventually did after receiving no help.
Now I have received a penalty fee of over €300 for ending the contract. I find this completely unfair, as Odido failed to deliver the service I was paying for.
I kindly ask that this fee be waived and that my case be reviewed. I hope for a fair and prompt resolution.
Sincerely, Michał
Beste antwoord door Tommie van Odido
Hey @Michał, welcome to our community!
Thank you so much for reaching out and taking the time to explain your situation. I really appreciate it, and you’re absolutely right to contact us about this. I’ve just checked everything for you, and I’ve immediately refunded the termination fee for you. This will be refunded to your account within a few weeks. . This should never have been sent in the first place, my apologies!
It’s important to us that things are handled properly, and I’m glad you gave us the chance to fix this for you. If there’s anything else you need, or if I can help with anything else, feel free to reach out any time. I’ll be happy to assist. Wishing you a great day ahead!
Thank you so much for reaching out and taking the time to explain your situation. I really appreciate it, and you’re absolutely right to contact us about this. I’ve just checked everything for you, and I’ve immediately refunded the termination fee for you. This will be refunded to your account within a few weeks. . This should never have been sent in the first place, my apologies!
It’s important to us that things are handled properly, and I’m glad you gave us the chance to fix this for you. If there’s anything else you need, or if I can help with anything else, feel free to reach out any time. I’ll be happy to assist. Wishing you a great day ahead!
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