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Beantwoord

No internet (fiber + home) [Amsterdam] - red light

  • 2 januari 2025
  • 6 reacties
  • 74 Bekeken
S

Internet suddenly stopped working today. Internet light shows red on the moderm. I have tried everything from resetting to unplugging the moderm and fiber optic box. No outages in my area or anything else.

Lights are green on fiber optic box.

Beste antwoord door Ishana van Odido

Hi ​@silver9, I looked into it right away! I see that it has been forwarded to the technical department and they have sent a technician. You can make an appointment with the link that you received by email and text message. They will then resolve it as soon as possible. For now, I sincerely thank you for your patience and wish you a nice day! Greetings, Ishana

Bekijk origineel

6 reacties

Ishana van Odido
Moderator
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  • Ishana van Odido
  • Moderator | Internet + TV
  • 2183 reacties
  • Antwoord
  • 3 januari 2025

Hi ​@silver9, I looked into it right away! I see that it has been forwarded to the technical department and they have sent a technician. You can make an appointment with the link that you received by email and text message. They will then resolve it as soon as possible. For now, I sincerely thank you for your patience and wish you a nice day! Greetings, Ishana

H
  • Harsha
  • is een Top Poster
  • 7 reacties
  • 15 januari 2025

Same issue as above but in Utrecht. Issue continues since 14th Jan 2025.

 

 

eric
Super User
Forum|alt.badge.img+14
  • ericSuper User
  • Odido Superuser
  • 8732 reacties
  • 15 januari 2025

Call the customer care. They can open a ticket for you.

Welkom bij de klant-helpt-klant Community van Odido.
L
  • Laurynas
  • heeft eerste post geplaatst
  • 2 reacties
  • 23 januari 2025

Hi, I’m experiencing the same issue mentioned above with my Huawei converter—the LOS light is blinking red. I’ve tried rebooting several times, but nothing seems to work. I’ve had no internet or TV since Tuesday. Could you please help?

Ishana van Odido
Moderator
Forum|alt.badge.img+4
  • Ishana van Odido
  • Moderator | Internet + TV
  • 2183 reacties
  • 25 januari 2025

Hi ​@Laurynas, I have done some measurements for you right away! I am not getting a full connection with your modem. I would like to look further for a solution! For this I need some information:

-Is the WAN light on the modem lit? (this is the light next to the power light)

-Is the LOS light on the fiber optic box flashing? If so, is it flashing quickly (4 x p/sec) or is it flashing slowly (1 x p/sec)?

-How is the PON light lit? Is it flashing quickly or slowly?

Thank you in advance! Greetings, Ishana

L
  • Laurynas
  • heeft eerste post geplaatst
  • 2 reacties
  • 25 januari 2025

Yes it’s on and green.  Los light on converter 1 time per second. Pon light does not flash at all, it’s off  

 

Nora van Odido
Moderator
Forum|alt.badge.img+5
  • Nora van Odido
  • Moderator | Internet + TV
  • 1596 reacties
  • 26 januari 2025

Hi ​@Laurynas, thank you for all the information! I immediately went ahead and sent a technician for you so that the connection can be checked. You will soon receive an e-mail from Guidion to make an appointment for this! 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base
L
1 persoon vindt dit leuk
  • L
    Laurynas

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