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TLDR:
If your fiber box is "old", you will have no connection on the evening and will take multiple months till anyone till deal with it.

 

My Story:
I connected Odido in July with fiber and realised I have bad connection on the evenings, as i wasn’t home much at that week it took some time to establish a pattern. First time i called support, they obviously got rid of me with "i should send screenshots and proof", which i collected. (worth noting that email address has stopped existing since, so you can only make calls). It took a couple more days of establishing the pattern: around 6pm, i started having tremendously high latency, and very slow loading for sites: speedtest took 2 minutes to load, but then the speed it shown was okay. Sometimes i had no connection, sometimes 0 upload speed, different issues. Anytime i wanted to reach support i had to start explaining from scratch to EVERY support representative, who occasionally switched me to someone else, so the average call length was ~40 minutes. It took about two weeks to get someone who acknowledged finally that this is a known issue with my fiber box and it needs to be replaced, i have been added to a list.
Then a week went by. I called them again, had to explain EVERYTHING FROM SCRATCH in a 40 minute call before support was willing to look into my open case, but no estimate.
Then another week. A month.
Support at this point gave me a voucher for mobile internet (which obviously is not a real alternative to cover a whole house) and 20 euros.

Another month. A third month. 

Then finally Guidon reached out and I could select a date. 
They came and replaced the box: The man spent 10 minutes in the house.

It was then fixed. It was more than three months since the service started. I could ask for compensation at this point, which they did calculated wrong first and missed promised payment two times.

 

Fun part comes now...
I have moved to a new address and you wont guess… I have the same issue. 
After the third support call they have put me on a waiting list to replace the fiber box without any time estimate. This was 10 days ago, no news since.
I have ordered another provider the next day and cancelled Odido with a month advance, learning from my past mistake.

lol this is going on for more than a year:

https://community.odido.nl/thuisnetwerk-566/verzameltopic-traag-internet-in-de-avond-wba-netwerk-365921/index43.html

Hi ​@kuzditomi, it is correct that this issue is going on for a long time and it's influenced by the hardware available in your house. We are doing our best to change the hardware for all affected customers, but the new ONT is not always in stock which is why we can't tell you exactly when it will be changed. I am sorry to see that you have decided to stop the contract with us, but I want to wish you the best of luck with your new provider! 

Hi Nora!

This is a very dismissive answer, and I want to reiterate some of the concerns others in the linked thread and I had, which is about Odido communicating the issue badly, and not jut about having the issue itself:

  1. There is a very huge time gap between 3 months and “not always on stock”. 
  2. There is an artificial frustration building up in customer as you can’t give an estimate of the issue resolved.
  3. Odido had to be reminded 3 times to apply the compensation that was promised.
  4. Your chatbot is useless, and it takes 40 minutes to have a call with your support agents. They cant establish context in less than that, and I have to repeat the exact same issues every time just to get an update, and different representatives take different actions.

Some more points on why even the assumption you have is wrong, all pointed out in the thread linked and also my personal experience

  1. The same hardware works perfectly fine with other providers.
  2. The “new” hardware (Nokia ONT) also has issues with Odido.

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